IT Support Helpdesk Level 1 - Johannesburg, South Africa - Exclusively Remote

Exclusively Remote

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

IT Support Helpdesk Level - RMM Specialist

One of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level - RMM Specialist

Key Requirements:
(Min 1 year Experience)

Proficiency in maintaining and monitoring
Remote Monitoring and Management (RMM) tools, specificall
y NinjaOne RMM

Experience in handling basic
Level 1 help desk tickets efficiently.

-
Office 365 Experience is a plus.
-
Halo PSA Experience (Professional Services Automation) is also a plus.

Excellent
communication skills, both written and verbal, for interacting with endusers and team members.
Ability to
prioritize tasks and manage time effectively in a fastpaced environment.
Familiarity with common
operating systems (Windows, macOS, Linux) and
productivity software suites

:

-
Basic knowledge of networking concepts and protocols
:

Proactive approach to
problemsolving and willingness to learn new technologies

:

-
Certification or relevant training in
IT support or RMM tools is a plus.

Responsibilities:

Monitor and maintain the health and performance of the RMM system, ensuring optimal functionality and reliability.
Respond promptly to alerts and notifications generated by the RMM system, investigating and resolving issues as necessary.
Assist with the deployment and configuration of RMM agents on client devices.
Document all support interactions, troubleshooting steps, and resolutions in the help desk ticketing system.
Collaborate with Level 2 and Level 3 support teams to escalate complex issues and follow up on outstanding tickets.
Participate in ongoing training and professional development activities to stay updated on RMM best practices and emerging technologies.
Contribute to the improvement of internal processes and procedures related to RMM monitoring and help desk support.
Maintain a customercentric approach, ensuring a positive support experience for endusers at all times.

Location:
South Africa (Remote)

Hours: 15 hours per week, with flexibility between US and South Africa hours as needed.

Company:
Managed IT Services in Brooklyn, US

Note:

This is a part-time remote position based in South Africa, offering flexibility to work 15 hours per week with the ability to accommodate scheduling between US and South Africa hours.

The role involves providing IT support for a Managed Service Provider with a strong emphasis on cybersecurity, headquartered in New York, US.