esmeralda matthews

Prosci accredited Change Manager with 17 years proven record of accomplishment and experience in the change management discipline, in various financial services organisations as well as in the mining industry. I am able to manage change in a complex environment. As a seasoned change manager, I play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. Deep focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. I have the ability to create and implement practical change management strategies and plans that maximize employee adoption and usage and minimize resistance. 

 Vast knowledge of Banking and Short-Term Insurance with a special focus on Change Management as well as facilitation, change agent training, and implementation. I have worked abroad and have the unique ability to be culturally aware to ensure that the change process and communications is tailored to my impacted audiences.  Background in Sales Management and Customer Service, implementation of systems, processes, procedures and structures through the facilitation, support and stakeholder management of the customer and end users during the change.  Project Management, Waterfall, and Agile project methodology experience. I have a solid understanding of the SDLC (System Development Life Cycle) and able to identify dependencies in order to ensure alignment between the project plan and change management plan. 

Prosci accredited Change Manager with 17 years proven record of accomplishment and experience in the change management discipline, in various financial services organisations as well as in the mining industry. I am able to manage change in a complex environment. As a seasoned change manager, I play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. Deep focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. I have the ability to create and implement practical change management strategies and plans that maximize employee adoption and usage and minimize resistance. 

 Vast knowledge of Banking and Short-Term Insurance with a special focus on Change Management as well as facilitation, change agent training, and implementation. I have worked abroad and have the unique ability to be culturally aware to ensure that the change process and communications is tailored to my impacted audiences.  Background in Sales Management and Customer Service, implementation of systems, processes, procedures and structures through the facilitation, support and stakeholder management of the customer and end users during the change.  Project Management, Waterfall, and Agile project methodology experience. I have a solid understanding of the SDLC (System Development Life Cycle) and able to identify dependencies in order to ensure alignment between the project plan and change management plan. 

Prosci Accredited

Prince 2 project management