Service Desk Agent - Johannesburg, South Africa - ADvTECH

ADvTECH
ADvTECH
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description
Responsible for Level 1 support of any issue raised by a customer.


Education (Formal Qualification required)
Minimum

Grade 12

Knowledge of general accounting / bookkeeping procedures

Proficient in relevant computer software


Experience (Minimum Experience required - type and number of years)
Office administration Year(s) 1-3 years


Output 1 GSS Service desk Level one

  • Filters Help Desk calls and provides basic support and troubleshooting, such as resending of statements, updating of contact details, call routing and escalation to Level 2 support.
  • Allocate calls received on service desk
  • Reporting on service desk queries and collection call and campaigns.
  • Monitor and manage open calls to be resolved within SLA
  • General administrative tasks and projects
  • Provide quality control checks on collection calls
  • Conduct credit checks

Output 2 Answer GSS phone calls

  • Receive all phone calls directed to GSS
  • Transfer call to correct party or log call on service desk
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