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    Customer Support Agent - Midrand, South Africa - Ultra Personnel

    Ultra Personnel
    Ultra Personnel Midrand, South Africa

    1 day ago

    Ultra Personnel background
    Description
    Matric and 3 years Customer Support / Internal Sales experience is essential
    Experience in a Medical Environment is essential


    Duties
    Attend to sales order for various hospitals or medical practices
    Attend to communication and all administration from point of order to final delivery to the customer
    Generating quotes
    Preparing pro-forma invoices and final invoices
    Invoicing Government orders and invoice according to tender pricing
    Process sales orders received via emails within our Service Level Agreement of 24 hours
    Liaising with customers telephonically and via email
    Deal with Sales Reps regarding order queries, requests, new sales orders, back orders, medical kits, delivery arrangements etc.
    Releasing backorders, should it be requested
    Send invoices for consignment orders received by the customer and the Sales Consultant
    Replace medical consignment stock used
    Action movement of medical stock when collection / delivery was arranged
    Allocating stock for orders
    General administrative duties including regular filing
    Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
    Following up on collections and delivery requests
    Obtaining the necessary approval for credits to be passed
    Credits and re invoices to be done on the same day
    Booking out medical kits, if required
    Assisting with afterhours emergency call if required
    Removing consignment items invoiced from QWIX
    Investigating errors on QWIX transfers done by Sales Consultant
    Checking stock availability for Sales Consultants
    Applying transfers
    Removing and Invoicing items from WIP
    Replenishment weekly

    Strong administrative skills
    Strong communication skills
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