Agent: Broker Support - Johannesburg, South Africa - Palesa Mbali Group

Palesa Mbali Group

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Position:

Agent:
Broker Support

Position Purpose:

To assist the Key Account Officers with the general administration, queries, presentations, stand in for KAO at the pay points etc.

Experience:

Qualifications:

Matric

Generic Objectives:

Specific deliverables:

Operating Model:

Ensure that payments were processed at correct rate and against available benefits
Investigate all documentation, correct where required and link to member's records
Analyse and correct incorrect payments and identify reason for non
Provide comprehensive and accurate feedback to clients
Identify system constraints and escalate accordingly
Assist in Call Centre/other areas when required
Ensure that quality control targets are met