Supervisor: Collections Call Centre - Midrand, South Africa - Markalao Recruitment

Markalao Recruitment
Markalao Recruitment
Verified Company
Midrand, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Main Purpose of the Job

  • To manage a team of Collections Agents to collect on delinquent accounts in an efficient and effective manner.

Minimum Experience

  • 1year supervisory experience
  • 3 years working experience in a Call Centre

Improve Cash Collections and efficiencies.**- Control and manage targets for the team.

  • Identify gaps between the set and achieved targets at team and consultant level
  • Provide solutions to meet set targets for the agents (interact with other departments,
supervisors and mobilize necessary enablers by 'managing up')

  • Calibrate with QA analysis related to the reasons for failures identify and trend of
underlying business failures (training etc.)

  • Support consultants by handling escalated calls.
  • Analyse quality reports and KRA performance reports
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