Technical Support Agent - Midrand, South Africa - CallCentre

Description

A contact centre is looking for experienced multi-tasking, fast typing, efficient, Technical Support Agents to join our team.


What you will do in this role

• Delivering excellent customer and technology services via the Service Desk channels.
• Using service monitoring tools to aid the problem solving and service delivery
• Using automation where possible to support the automatic resolution or mitigation of issues.
• Providing remote support via platforms such as AnyDesk, etc.
• Interacting with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain

Your qualifications and experience

• A matric certificate
• Technical Support experience specifically dealing with CCTV cameras, security systems and various products relating to this. (Essential)
• Service Desk experience (Advantageous)
• Are proficient in English verbal and written communication
• Advanced computer literacy with the ability to speedily navigate multiple systems effectively
• Eeffective problemsolving skills
• Proven experience of delivering exceptional customer care
• A high level of general IT knowledge
• Excellent time management skills

Job Type:
Temp to perm

Contract length: 6 months


Salary:
From R5 000,00 per month


Application Question(s):

• Do you have technical experience dealing with CCTV cameras and security systems?

Application Deadline: 2024/04/12