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    Africa Manager International Logistics - Johannesburg, South Africa - Ultra Personnel

    Ultra Personnel
    Ultra Personnel Johannesburg, South Africa

    18 hours ago

    Ultra Personnel background
    Description
    Africa Agent performance and relationship management
    Identifying and addressing potential risks related to shipping, customs, documentation, or other logistical challenges in the Africa tradelanes, keeping the business up-to-date with African countries' trade regulations, customs laws, and import/export requirements, keeping track of market trends, competitor strategies, and changes in African trade, problem solving, support operations with route optimization


    Qualifications:

    Matric
    Tertiary qualification in international supply chain essential
    Management post-graduate qualification will be advantageous
    At least 5 years management experience in a similar role


    Experience:

    Proven experience in business processes design and implementation

    Commercial expertise including:
    agent management

    Africa Risk management experience will be advantegous
    At least 5 years relevant experience in the clearing and forwarding industry, with a focus on African trade
    In-depth knowledge of trade regulations, customs procedures, and logistics in the African region


    Competencies:

    Strong leadership and managerial qualities
    Supply Chain knowledge will advantageous
    Excellent communication and negotiation skills to interact with clients and various stakeholders
    Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade
    Must be numerate
    Must be familiar with African customs processes
    Agent relationship management
    Well - developed inter-personal skills coupled with expert written and verbal communication
    Excellent negotiation skills
    Sound Planning and organisational skills
    Ability to manage and work under pressure
    Customer (internal and external) centric
    Strong analytical and problem-solving skills, with the ability to make data-driven decisions
    Must have a high level of emotional intelligence


    Key responsibilities of this role:

    Africa Agent Network Management
    Facilitate the signing up of additional agents where necessary
    Cultivate strong relationships with agents by fostering trust and cooperation
    Define relevant KPIs to measure the performance African agents
    Set up a system to regularly evaluate the performance of African agents
    Have regular engagements with African agents to foster continuous improvement
    Facilitate dispute resolution between agents and the operations teams
    Maintain open and regular communication with African agents


    Risk Management:

    Ensure the African agents stay up-to-date with international trade regulations, customs laws, and shipping requirements in their countries and they share those updates with the company in order to avoid potential delays or penalties
    Identify and address potential risks related to shipping, customs, documentation, or other logistical challenges
    When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently


    Collaboration on pricing strategy:


    Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets.

    Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands
    Conduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make data-driven pricing decisions


    Client Management:

    Understand client-specific Africa trade needs and sipport Business Development and Operations to provide effective solutions to meet their requirements


    Managing information and Reporting:

    Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. Cargowise
    Utilise relevant Management Information System (e.g.
    Monthly Dashboard and KPI's) in decision making
    Interpret and use information on system delivery from Service Reports and Customer Surveys
    Interpret and use information from Balanced Scorecard- analyse, interpret trends
    Prepare Africa Tradelane and EXCO reports timeously
    Disseminate information to direct reports and ensure it filters down to teams
    Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately
    Conduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region
    Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement
    On agreed intervals, prepare the following reports: KPI reports (for agents and tradelanes), country market and industry reports, profitability reports, risk management report, rates trends report


    Financial Responsibility:

    Achieve Africa budget and forecast
    Maximize Profits by rate negotiations with suppliers and improving profits where possible
    Manage cash flows - invoicing, query resolution and collection
    Minimize financial waste
    Safeguard assets
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