Nontokozo Sibeko

PERSONAL PROFILE:
Solutions-focused and diligent self-starter with 4 years of combined experience in Claims Administration within the financial services industry. Strong analytical, problem solving and decision-making skills. Well known reputation for personal integrity, experience, and work ethic. Able to manage multiple tasks while working under pressure in fast-paced environments and deadlines. Detail-oriented and customer-focused individual skilled in using quantitative reasoning and analytical thinking to develop solutions. Claims Administration Associate who is responsible for timely and professional assistance and support including analysis and advocacy of claims. Works well both in a team setting as well as independently. Dedicated and constantly striving to uphold the highest standards of integrity in correspondence with the law. Bringing forth superior knowledge of substantive law and legal procedure, in combination with excellent analytical and logical reasoning skills.
I am currently employed by Alexander Forbes as a Claims Administration (Divorce and Maintenance orders) Associate, responsible for assessing enforceability of divorce orders, checking veracity of divorce documents, capturing of claim data, directly engaging with members, non-members, funds, attorneys in respect of unclear divorce order clauses, liaising with relevant persons (brokers and consultants) in respect of claim processing, ensuring clear and unambiguous communication goes out to clients and their representatives, adhering to legislative timelines and internal SLAs in assessing enforceability, keeping abreast with new legislation and identifying impact on internal processes, establishing and maintaining strong, trust-based relationships with clients and other departments.
Prior to this role, I worked at Old Mutual as a Financial Advisor (Supervised), responsible for identifying and pursuing potential clients, meeting individually with clients to determine their financial goals, educating existing and prospective clients about the various products offered by the company, making a written recommendation based on a client’s responses as well as educating the clients with regards to basic investment principles.
I hold an Employee Benefits (short course) with University of Free State and completed the following short courses, namely; Pension Fund Case Law (Short Course), FICA Awareness Training (Short Course),Wealth Management Certificate (NQF level 5) . Currently registered for Paralegal Studies with University of Johannesburg.

WORK EXPERIENCE
ALEXANDER FORBES FINANCIAL SERVICES (FEBRUARY 2018 – CURRENT)
Claims Administration Associate (Divorce and Maintenance orders) (July 2021 – Current)
Claims Administration Associate (Divorce and Maintenance orders) (February 2018 - April 2019)
Please note: I joined Alexandra Forbes in 2018 as an Intern, left in April 2019 after completing the learnership, came back again in July 2021 for a permanent role, hence the gap in employment years).
Duties:
• Assessing enforceability of divorce orders
• Checking veracity of divorce documents
• Capturing of claim data
• Processing of all claims within agree service levels.
• Directly engaging with internal stakeholders, members, non-members, funds,
attorneys in respect of claim processing
• Ensure that day to day administration is accurate, compliant and abreast with
regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the
Umbrella Pension and Provident Funds, Participating employer special rules.
• Adhering to legislative timelines and internal SLAs in assessing enforceability
• Establishing and maintaining strong, trust-based relationships with clients and
other departments
• Performing QA function for document verification where necessary.
• Living and practising TCF values
• Actively mitigating Errors and Omissions
• Claims and daily task reporting
• Handling complaints
• Attending to related queries
• Performing other ad hoc tasks
JUNE 2019 – NOVEMBER 2020
Financial Advisor (Supervised), OLD MUTUAL
Duties:
• Identifying and pursuing potential clients
• Meeting individually with clients to determine their financial goals
• Educating existing and prospective clients about the various products offered by
the company
• Making a written recommendation based on a client’s responses
• Educating the clients with regards to basic investment principles
• Resolving client concerns, queries and complaints
Reason for leaving: Retrenchment due to the Covid 19 pandemic

Diploma in Paralegal Studies, UNIVERSITY OF JOHANNESBURG (Currently) Employee Benefits (Short Course), UNIVERSITY OF FREE STATE (2022)
Pension Fund Case Law (Short Course), UNIVERSITY OF CAPE TOWN (2022)
FICA Awareness Training (Short Course), MOONSTONE BUSINESS SCHOOL (2021) Wealth Management Certificate NQF Level 5, CKP (2018)
Grade 12 (NQF 4), WINILE SECONDARY SCHOOL (2011)