Agent: Broker Support - Johannesburg, South Africa - Palesa Mbali Group
Description
Position:
Agent: Broker Support
Position Purpose:
To assist the Key Account Officers with the general administration, queries, presentations, stand in for KAO at the pay points etc.
Experience:
1 - 2 years experience in the medical aid industry
Qualifications:
Matric
Generic Objectives:
Specific deliverables:
Operating Model:
-Ensure that payments were processed at correct rate and against available benefits
-Investigate all documentation, correct where required and link to member's records
-Analyse and correct incorrect payments and identify reason for non
-payment. Apply Quality Analysis checklist to processing of claims
-Provide comprehensive and accurate feedback to clients
-Identify system constraints and escalate accordingly
-Assist in Call Centre/other areas when required
-Ensure that quality control targets are met