Agent: Broker Support - Johannesburg, South Africa - Palesa Mbali Group

    Palesa Mbali Group
    Palesa Mbali Group Johannesburg, South Africa

    Found in: Talent ZA C2 - 1 week ago

    Default job background
    Full time
    Description

    Position:

    Agent: Broker Support

    Position Purpose:

    To assist the Key Account Officers with the general administration, queries, presentations, stand in for KAO at the pay points etc.

    Experience:

    1 - 2 years experience in the medical aid industry

    Qualifications:

    Matric

    Generic Objectives:

    Specific deliverables:
    Operating Model:
    -Ensure that payments were processed at correct rate and against available benefits
    -Investigate all documentation, correct where required and link to member's records
    -Analyse and correct incorrect payments and identify reason for non
    -payment. Apply Quality Analysis checklist to processing of claims
    -Provide comprehensive and accurate feedback to clients
    -Identify system constraints and escalate accordingly
    -Assist in Call Centre/other areas when required
    -Ensure that quality control targets are met