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    1st Line Support Agent - Johannesburg, South Africa - Edge Executives

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    Description
    Requirements:
    • Attend to incoming client inquiries via phone, email, and ticketing system
    • Troubleshoot technical issues relating to Data, VOIP, Firewalling
    • Create and manage support tickets to ensure matters are attended to promptly
    • Guide clients through troubleshooting steps using remote desktop tools
    • Escalation of ISP issues to Technicians and Management
    • Take proactive measures to monitor client systems, networks and services for performance issues
    • Provide training and guidance to clients
    • Adherence to SLAs and contract
    • Strong communication, well-spoken, professional
    • Solid ISP - VOIP, Data, and Firewall experience
    • Great telephone etiquette


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