daryl chetty

Astute IT expert with digital transformation project experience. I Offer budget and inventory management expertise to minimise costs and maximise performance. I Share knowledge of cloud services infrastructure and IT security to protect assets. Adaptable individual with passion for IT innovation. Demonstrates targeted troubleshooting and issues resolution skills. Collaborates with multi-disciplinary teams to share knowledge and achieve results. Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high- visibility technical projects. Successful in technical support, inventory management and customer relationship development. Team Player all round. Adaptable IT Support with extensive experience providing first- class results. Meets job demands and deadlines through diligent work- ethic and dedication to quality. Time Management. Self motivated and managed.

• Developed and implemented effective IT strategy to meet company infrastructure demands.
• Closely managed department budgets and forecasts to optimise IT services against financial targets.
• Produced comprehensive management reports across IT systems for continued analysis and evaluation.
• Governed all levels of IT compliance, ensuring thorough data security and GDPR operations.
• Integrated new business systems swiftly and accurately, building momentum for technical project opportunities.
• Handled group cybersecurity, regularly reviewing and upgrading measures through bespoke improvement programmes.
• Managed office phone lines and desktop phones, enabling high- performing conference and meeting room technologies.
• Ensured IT licenses were consistently managed and updated for continued company compliance.
• Delivered IT and Data services within agreed SLAs for full department compliance.
• Coordinated resources to deliver excellent business and customer services.
• Controlled data, reporting and technology for available, secure system use.
  SKILLS
• Service delivery
• Service Desk management
• Cybersecurity
• Vendor management
• Procurement
• Project Management / Lifecycle • IT Support
• Azure
• Office 365 complete
• IT Auditing
• Writing Policies and Procedures • Software and Hardware support • Software fault diagnosing

 • Researched and implemented emerging technologies, hardware and software.
• Deployed configuration and software using expertise in mobile device management.
• Worked flexibly to meet out-of-hours IT coverage and disaster recovery.
• Resolved Windows and MacOS issues through proactive Service Desk management.

2022
Current | Business and IT Management
IT Academy, Online
Certified Business Analysis Professional (CBAPTM) – BABOK® Guide V3.0 aligned
IT Project Management Essentials
Certified Associate in Project Management (CAPM)
Certified Information Security Manager (CISM)
Writing for Technical Professionals
Leading Teams
2015
VM Ware | IT
HP Learning Academy, Johannesburg, GP VM Ware V-Sphere 6
HP Flex Core
HP 3comm
HP Warranty Repairs
2001
IT | IT
New Horizons , Johannesburg Windows Packages
Pc Fundamentals
A+
2000
Matric | High School
LSS Secondary, Johannesburg, GP