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    Africa Manager - Johannesburg, South Africa - Jobs2day

    Jobs2day
    Jobs2day Johannesburg, South Africa

    Found in: Talent ZA C2 - 1 day ago

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    Full time
    Description

    (Salary Package is negotiable and based on experience and qualification)

    Purpose: Africa Agent performance and relationship management, Identifying and addressing potential risks related to shipping, customs, documentation, or other logistical challenges in the Africa trade lanes, keeping the business up-to-date with African countries' trade regulations, customs laws, and import/export requirements, keeping track of market trends, competitor strategies, and changes in African trade, Problem Solving, support operations with route optimisation

    Tertiary Qualification : International Supply Chain Essential

    Management post-graduate qualification will be advantageous

    Min of 5 years management experience

    Experience:

    Proven experience in business processes design and implementation

    Commercial expertise including: agent management

    Africa Risk management experience will be advantageous

    At least 5 years relevant experience in the clearing and forwarding industry, with a focus on African trade

    In-depth knowledge of trade regulations, customs procedures, and logistics in the African region

    Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade

    Must be familiar with African customs processes

    Africa Agent Network Management

    Facilitate the signing up of additional agents where necessary

    Cultivate strong relationships with agents by fostering trust and cooperation

    Define relevant KPIs to measure the performance African agents

    Set up a system to regularly evaluate the performance of African agents

    Have regular engagements with African agents to foster continuous improvement

    Facilitate dispute resolution between agents and the operations teams

    Maintain open and regular communication with African agents.

    Risk Management

    Ensure the African agents stay up-to-date with international trade regulations, customs laws, and shipping requirements in their countries and they

    share those updates with BIL in order to avoid potential delays or penalties

    Identify and address potential risks related to shipping, customs, documentation, or other logistical challenges

    When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently

    Collaboration on pricing strategy

    Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets.

    Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands

    Conduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make data-driven pricing decisions

    Client Management

    Understand client-specific Africa trade needs, and support Business Development and Operations to provide effective solutions to meet their requirements

    Managing information and Reporting

    Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. Cargowise

    Utilise relevant Management Information System (e.g.Monthly Dashboard and KPI's) in decision making

    Interpret and use information on system delivery from Service Reports and Customer Surveys

    Interpret and use information from Balanced Scorecard- analyse, interpret trends

    Prepare Africa Tradelane and EXCO reports timeously

    Disseminate information to direct reports and ensure it filters down to teams

    Provide inputs for the Balanced Scorecard (if required)

    Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately

    Conduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region

    Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement

    On agreed intervals, prepare the following reports: KPI reports (for agents and tradelanes), country market and industry reports, profitability reports, risk management report, rates trends report

    A full job description / profile is available should your application be shortlisted

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