- Manage performance objectives of clusters, monitor and apply corrective measures on performance exceptions in accordance with policies and procedures and escalate to area manager for disciplinary or penalty actions.
- Co-ordinate, manage and control contracted driver availability schedules daily and weekly as per cluster requirements.
- Daily weekly compliance checks on drivers and assets – daily weekly: Ensure that all drivers have the necessary resources and tools available in working order and that they meet all legal and regulatory conditions to deliver their services to Pingo.
- Physical support and issuing of assets and issuing of uniforms and campaign related articles and ensuring AOD's are completed and submitted to admin team within required timeframe.
- Maintain daily face to face interaction with independent contractors. Execute on the job training where required. Deal with driver queries promptly and ensure that drivers voice is represented within the business.
- Obtain driver feedback and feedback to business and
- actively pursue plans to address any barriers to performance and/or to improve alignment to the business imperatives.
- Review and make recommendations to improve driver self-service to empower drivers to obtain the required resources to deliver against the expectations of the business.
- Daily and weekly engagement with contracted drivers on all facets of the business. Determine if there are any challenges they are experiencing and actively work to resolve driver issues that will inhibit performance, raise caveats and training opportunities.
- Accurately and timeously report in field incidents accidents in line with company departmental policies. Provide all support functions to contracted drivers on incidents and accidents, accurately and timeously complete incident / accident reports for timeous submission to relevant departments.
- Contribute to the continuous improvement of the cluster through making recommendations and suggestions to the Area Manager.
- Collate and submit budget inputs as required.
- Planning and organizing
- Problem Solving
- Prioritization
- Analytical Ability – Identifying trends and reviewing related information to develop and evaluate options and implement solutions.
- Time management
- Project management
- Leadership
- Conflict resolution
- Excellent communication ability that can be applied to all levels and cross-culturally (written and verbal)
- Diversity management inclusion
- Report writing
- Strong professional communicator
- Resourceful
- Self-motivated
- Ability to foster and maintain relationships.
- Positive and service- oriented attitude
- Ability to thrive in a fast- paced and high-pressured environment.
- Ability to deliver on a task independently.
- Resilient
- Strong follow through
- Emotionally intelligent Team player - ready and willing to assist fellow team members where needed.
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Telebest Cape Town, South Africa Full timeSummary: · Our client is seeking an experienced Team Leader to join their customer care team in Cape Town. As a Team Leader, you will be responsible for handling customer service inquiries and addressing problems related to our client base. You will play a crucial role in ensurin ...
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Team Leader
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Team Leader
Found in: Talent ZA C2 - 2 days ago
TFG Financial Services Cape Town, South Africa Full timePosition Description: · Team Leader - Credit Services · A challenging opportunity exists within the Customer Services Department for a dynamic and assertive individual with a willingness to learn. · Your responsibilities would include: · Assisting staff members where necessary · ...
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Team Leader
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Team Leader
Found in: Talent ZA C2 - 3 days ago
WNS Global Services Cape Town, South AfricaJob Description · Role Purpose · Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone t ...
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Team Leader
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RMV Solution Cape Town, South AfricaOur client stands out as a premier debt counseling firm nationwide, reflecting their exceptional client service and the caliber of their team members. They are dedicated to fostering fairness, diversity, and growth opportunities for their employees as an equal-opportunity employe ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Neo Group City of Cape Town, South AfricaNeo Group is a leading company in the industry, and we are currently seeking a dedicated and experienced Team Leader who is fluent in Portuguese to join our dynamic team. As a Team Leader, you will be responsible for supervising and coordinating the activities of a team of employ ...
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IT Team Leader
Found in: Executive Placements ZA C2 - 2 days ago
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Team Leader
Found in: Talent ZA C2 - 2 days ago
PRR Recruitment Services Cape Town, South Africa Full timeTeam leader – R500k p.a (Rondebosh) · This well know company in Rondebosh is seeking a Team leader. · The ideal candidate will have strong experience in management of databases · 3-years related experience · Staff management on a team leader level · Value Added services Bill pay ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Job Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Main purpose: The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers. · Key responsibilities: · • Inspire your team through coaching to deliver service ex ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, wit ...
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Team Leader
Found in: beBee S2 ZA - 2 days ago
Apex Group Cape Town, South Africa OTHER· Team Leader - Fund Accounting (TFS and Hedge) · Summary of the position · The primary responsibility for this position is to manage teams of Fund Accountants who will perform the accounting and administration of all South African priced funds including Unit Trusts, Priced Poo ...
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Team Leader
Found in: Talent ZA C2 - 2 days ago
WNS Global Services Cape Town, South AfricaJob Description · Job Description · We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics ...
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Team Leader
Found in: Talent ZA C2 - 4 days ago
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Team Leader
Found in: Talent ZA C2 - 2 days ago
Isilumko Staffing Cape Town, South Africa Full timeBasic Function · Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency · Providing coaching and feedback to team members to enable them to improve their performance · Provide inputs on process and system to the team ...
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Team Leader: Fraud
Found in: Talent ZA C2 - 2 days ago
Telebest Cape Town, South Africa ContractOur client has an opportunity available for a Team Leader in the Fraud department. · Requirements: · Matric · Recent successful Team Leader experience in a financial services environment- essential. · Experience in coaching and mentoring team members- essential. · Experience of f ...
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Telemarketing Team Leader
Found in: beBee S2 ZA - 1 day ago
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CNC Team Leader
Found in: Talent ZA 2A C2 - 2 days ago
West Coast Personnel Cape Town, South AfricaCNC Team Leader - Salt River - Rneg + Ben Contributions · Possession Engineering Machine Shopp specialising in the field of precision mechanical manufacturing seeks a CNC Team Leader. · Job Objectives: · Managing CNC department and Programming of CNC machines to produce component ...
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Seafreight Team Leader
Found in: Talent ZA C2 - 2 days ago
RPO Recruitment Cape Town, South Africa Full timeRPO Recruitment is currently partnering with a well-established logistics company in Cape Town to find a motivated and experienced Seafreight Team Leader. · As a Seafreight Team Leader, you will be responsible for managing a team of seafreight professionals, coordinating and over ...
Operations Team Leader - Western Cape, South Africa - RTT
Description
JOB PURPOSE
To oversee the performance compliance of contracted drivers in the assigned stores / clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/ regulatory requirements. Furthermore, ensuring compliance of and access to branded/unbranded assets and resources for contractors to deliver their services as per the service level agreement and finally to assist with operations-based projects to incumbent new contractors and/or stores.
KEY RESPONSIBILITIES
PERSONALITY AND ATTRIBUTES
Minimum: