-
Operations Trainer
16 hours ago
WNS Global Services Cape Town, South AfricaJob Description · The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. · The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped ...
-
Boh/kitchen Trainer
20 hours ago
Sevruga Restaurant Cape Town, South AfricaBack of House and Kitchen Trainer · Are you a passionate culinary professional with exceptional training and leadership skills? Join the team at Café Javas as a Back of House and Kitchen Trainer in Kampala, Uganda/Nairobi Kenya · About Us: · Café Javas is a leading brand in East ...
-
Retail Trainer
1 day ago
PUMA Cape Town, South Africa**RETAIL CORPORATE** · **RETAIL TRAINER**: · - Cape Town, South Africa**YOUR MISSION**: · As the Retail Trainer, you will play an invaluable role in developing our retail talents through coaching and training. You will be responsible for partnering with our Retail Store Managers ...
-
Technical Trainer
20 hours ago
Banxso (PTY) Ltd Cape Town, South AfricaThe technical trainer is responsible for creating and delivery a high quality training experience, developing material and executing assessments for new employees on customer service, online trading market basics, Banxso's trading platform, call handling, call flow, sales, pitch ...
-
Coffee Specialist
20 hours ago
HotelJobs Cape Town, South AfricaThis COFFEE franchise restaurant chain is a well-established full-service and On-The-Move coffee shop brand with over 200 outlets throughout South Africa. · We are in search of a Head of Coffee Excellence / COFFEE SPECIALIST to monitor, audit, train and uplift coffee standards wi ...
-
River Trainer Instructor
1 day ago
On Line Personnel Cape Town, South AfricaFull Time · - Cape Town / Bloemfontein / Port Elizabeth / George / East London · - Posted 2 hours ago · Job Position: Driver Trainer Instructor · Ref: 4375 · Location: Bloemfontein / Cape Town / George and Eastern Cape (PE / EL) · **Salary**: Commensurate with qualification and e ...
-
Project Trainer
20 hours ago
Teleperformance South Africa Cape Town, South Africa**Job Overview** · This role is to support the business by being the dedicated Projected Trainer within TELEPERFORMANCE. The successful incumbent will be responsible for TELEPERFORMANCE induction training inclusive of product and regulatory/compliance training needs. The ideal pe ...
-
Trainer: Food
20 hours ago
Empact Group Cape Town, South Africa**Role**:Trainer: Food** · **Reporting to**:Regional Manager** · **Business Area**:Cape Town** · **The main purpose of the job**: · Conduct and assess training and development to ensure employees and learners acquire the skills and develop the competencies required by the organiz ...
-
National Admin Coordinator
20 hours ago
Staff Unlimited Recruitment Cape Town, South AfricaNational Admin Coordinator · **Job Overview**: · This position involves overseeing administrative tasks related to operations, coordinating communication between different locations, and ensuring compliance with company policies and procedures. The coordinator will work closely w ...
-
Assistant SPA Manager
20 hours ago
Khula Placements Cape Town, South AfricaAssistant Spa Manager · Assistant spa manager provides an offsite reference point for spa in high traffic areas of the hotel to increase spa awareness by giving mini hand massages, offering a cold towel and providing guests in the lobby with a spa menu. · Manages all aspects of g ...
-
Business System Solutions
1 day ago
Health Solutions Cape Town, South Africa**Introduction** · Momentum Health Solutions ( MHS), an entity of Momentum Metropolitan Holdings Limited, delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture ...
-
Team Leader: Pharmacy
20 hours ago
Health Solutions Cape Town, South Africa**Introduction** · - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve t ...
-
Technician
20 hours ago
Fidelity Services Group Cape Town, South Africa**INSTALLATIONS TECHNICIAN** · **REPORTS TO**:Technical Manager · **QUALIFICATION & EXPERIENCE**: · - Matric or equivalent · - Minimum 5 years' experience as an alarm technician · - Extensive programming, wiring, installations and fault finding experience · **JOB REQUIREMENTS & O ...
-
Agricultural Product Manager
20 hours ago
SGS Cape Town, South Africa**Company Description** · SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories ar ...
-
SAP Solution Specialist
20 hours ago
Engen Cape Town, South Africa**Purpose of the Job**: · To provide a stable SAP system that will enable the business to make strategic decisions and improve operational efficiencies by supporting and analysing business requirements through implementing solutions aligned with best practices underlying SAP. · * ...
-
Travel Coordinator
20 hours ago
HRInsync Rosebank, South Africa**Travel Coordinator** · This company is a successful national network of NGOs & partners realising quality, affordable early learning for all 3-5-year-olds — through scaling a network of providers, and achieving specific ecosystem transformations with governments and partners. · ...
-
Hotel Trainer 3060
20 hours ago
HotelJobs Southern Suburbs, South AfricaA well established award winning hotel is looking for a Hotel trainer to join the team. · We are looking for someone who can work well in a team yet independently, must have their own transport and be able to work overtime when required. · **Key responsibilities will include**: · ...
-
Risk, Payments
20 hours ago
White Hat Gaming Century City, South AfricaJoin our team as a Sportsbook Fraud Floor Manager and take charge of the overall operational efficiency, performance, and success of our sportsbook Fraud Team. Moonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our internatio ...
-
Trainer and Promoter Recruiter
1 day ago
Tradeway Montague Gardens, South AfricaTradeway Promotions is looking for a hardworking, dynamic, experienced (minimum three years) talent manager/promoter recruiter and trainer to join our team and get involved in the recruitment and training of our brand ambassadors/promoters in the Western Cape · **Responsibilities ...
-
Data Analyst
1 day ago
Sanlam Bellville, South AfricaWho we are? · Sanlam Investments Group is one of South Africa's largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients ...
Operation - Trainer (Night Shift ) - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionRole Purpose
The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. The role is split into key focus areas, namely:
§ New starter training – the delivery of product and technical training to new starters as part of the on-boarding experience into the business.
§ Refresher training – product and technical refresher training, including up-skilling and cross-skilling.
§ Assessments – carrying out product and technical skills assessments following the delivery of training.
§ Administration – maintaining accurate records for compliance and reporting purposes.
Key Result Areas:
1. Training Delivery
• Conduct new starter training as well as refresher, up-skilling and cross skilling training.
- Training delivered is practical and in-line with workplace requirements.
2. Assessment
• Assessments must be completed for all training events
• Remedial support must be provided to all delegates prior to re-assessment.
3. Administration
• Capture learner records in line with WNS
requirements:
- Complete Annual Training Reports;
- Complete delegate attendance registers;
- Update operational skills matrix.
- Follow the Handover process
- Maintain Training Standard document
Essential
• Matric/Grade 12 Certificate
Preferred
• A relevant higher national certificate or diploma in training and development
Experience Required
Essential
• Minimum 2-3 years' experience in the operational environment
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word.
Preferred
• Training, coaching and / or mentoring experience
Behavioral Traits Required (These are behaviors that differentiate the "Good" from the "Great" at WNS)
• Self-motivated
• Self-manageable
• Strong customer service orientation
• Proactive
• The ability to:
o learn, understand and master new information and multiple processes quickly
o deal with complexity
o Communicate effectively
o take ownership and deliver results
• A professional approach
• Effective emotional intelligence (EQ)
Job-Related Knowledge, Competencies & Skills Required
Essential
• High proficiency in delivering impact training and facilitation
• Strong planning, organizing and time management skills
• High proficiency in verbal & written English
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Exceptional administrative skills
• The ability to:
o Work within a team
o Communicate complex subjects clearly
Preferred
• Basic content development skills
Other Specific Requirements
• Must be able to travel between sites within allocated region as and when required
Additional Information
Afternoon and night shifts – Monday to Sunday (rotational shifts)