Risk, Payments - Century City, South Africa - White Hat Gaming

White Hat Gaming
White Hat Gaming
Verified Company
Century City, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Join our team as a Sportsbook Fraud Floor Manager and take charge of the overall operational efficiency, performance, and success of our sportsbook Fraud Team.

Moonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base.

Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features.

We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a "work hard play hard" engaged environment.


Purpose of the Role
To manage and maintain the Sports Book Fraud operations team of the Central Fraud team and develop the department.


Duties and Responsibilities:


  • Responsible for supervising the general operations of the teams
  • Act as an escalation resource for cases that require more indepth investigation and knowledge
  • Assist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processes
  • Assist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies' processes and procedures
  • Together with the department Trainer, contribute to training and development of the team
  • Monthly Team feedback sessions and managing progress of each individual team member.
  • Monitor team performance, KPIs and SLAs and motivate the team to achieve goals
  • Providing advice, guidance, and support to all individuals of the team
  • Train and appraise individual team members to ensure targets are met
  • Grooming the team on all process areas and regularly working towards expanding their knowledge base
  • Regular reporting and escalation to Management about team progress and any concerns that require their attention.
  • Allocation of work based on business and management requirement. Ensuring that all tasks as being record, performed, and updated
  • Ensuring adherence to all internal process documents and policies

Requirements:


  • Experience in Risk and Fraud management for online Sports betting environments
  • Strong leadership abilities, with a track record of managing and developing highperforming teams.
  • Excellent understanding of sports betting concepts, odds calculations, and industry
regulations

  • Required to work in different shifts suitable for service timings
  • Experience of working in an ecommerce business
  • Experience of working in risk & fraud mitigation function and understanding the regulatory requirements.
  • Experience in handling & mentoring people and holding healthy discussions.
  • Experience in documentation and effective communication
  • Effective business decision making skills, be able to think on your feet
  • Excellent computer proficiency (MS Office
  • Word, Excel and Outlook)
  • Leadership experience, handling people and their work
  • Experience in working for an international contact centre
  • Ability to work in a multidimensional environment
  • Grade 12 or equivalent

_ Moonspin is committed to the transformation and redr_e
_ssing of past inequalities. Our employment equity__ goals will be considered in our selection process._
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