Risk & Payments Analyst - Century City, South Africa - White Hat Gaming

White Hat Gaming

Verified Company

Century City, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of Role:

Join our dynamic team as a Risk & Payment Analyst for our Casino, where you will play a pivotal role to ensure continuous risk and payment management.

You will be also involved in analyzing customer behaviour and carrying out bonus related checks.

Duties and Responsibilities:

Verify all the required funded accounts which are flagged by our reports.
Verify accounts which hit velocity checks for transactions made on deposit options.
Verify accounts which fail internal control checks and block them to mitigate abuse.
Verify accounts where financial information misuse is suspected.
Carry out required and mandatory KYC checks along with document validation.
Accurately maintaining the integrity of the database by analyzing player information and removing negative players such as fraudsters, bonus abusers, syndicates, and other unprofitable players.
Withdrawal verification involving all aspects including game play checks to ensure fair play before any money is paid out.
Manage all payment queries and handling with the transaction reconciliation and withdrawal processing.

Requirements:

Grade 12 or equivalent.
Experience in working for an international contact centre.
Previous Fraud & Risk experience (minimum 1 year) preferably in the online gambling industry.
Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
Strong problemsolving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
Ability to work in a fastpaced, teamoriented environment with a strong sense of accountability.
Ability to work 24/7 shifts, including evenings, weekends, and holidays.

_ Moonspin is committed to the transformation and redr_e**_ssing of past inequalities. Our employment equity goals will be considered in our selection process._