Casino Player Analyst - Cape Town, South Africa - White Hat Gaming

White Hat Gaming

Verified Company

Cape Town, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of Role:

The role is required under the direction of the CMO and Head of Retention, the Casino Player Analyst will identify, analyze and terminate negative players in our gaming environment to maintain a clean, safe hazard-free environment within area of responsibility.

Duties and Responsibilities:

Accurately maintaining the integrity of the database by analyzing player information and removing negative players such as fraudsters, bonus abusers, syndicates, and other unprofitable players.
Research and identify new fraudulent player trends
Creates daily, monthly, and ad hoc reports using player accounts data to assist during audits
Perform all other related and compatible duties as assigned
Work closely with the Retention team to eliminate the potential of bonuses/promotions being abused
Work closely with the Fraud and Risk team to spot syndicates attempting AML

Requirements and Competencies:

12 years of professional experience in the Online Casino industry
Exceptional judgment and discretion in dealing with matters that are confidential in nature
Excellent Mathematics and Analytical Skills. Ability to look at numbers, identify trends and come to conclusions based on findings
Excellent proficiency in Microsoft Excel and Microsoft Word
Must be able to troubleshoot independently yet thrive in a team environment
Ability to multitask in a fastpaced environment while maintaining strong attention to detail and meeting deadlines
Demonstrated ability to work on detailed projects and assignments; follow through to ensure completion of projects
Experience in data analytics
Flexibility to work shifts in a 24/7 environment
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Takes initiative
Understands the highly regulated nature of the business
Adaptable and flexible in an everchanging environment
Moonspin is committed to the transformation and redressing of past inequalities. Our employment _equity goals will be considered in our selection process._