Fraser Johnston

I believe I can add value to any team I join I have a wide set of operational skills. 

I am writing today to inquire about a General Manager. Offering a broad-based skill set and proven leadership acumen, my qualifications closely align with your needs, and I have enclosed my CV for your review.

An experienced leader with a history of development in hotel operations management, financial management, guest satisfaction, and leadership/development, I feel I would make an excellent addition to your company. My history demonstrates that I enjoy challenge and have repeatedly led teams to excel while setting ambitious goals in fast-paced settings. At the same time, I am able to manage and control complex operations with a focus on efficiency and profitability. 

Below are some examples of the value I can bring to the General Manager role:

• Exhibited excellent business development and leadership skills by coordinating launch of several new hotels. 
• Proven track record of developing and implementing process improvement and growth strategies leading to +35% increases in hotel occupancy. 
• Demonstrated success at leading high achieving teams across departments.

It would be a pleasure to provide further details about my background in relation to your General Manager opportunity, and I would welcome the chance to learn more about your current and future needs. Drawing on my hands-on leadership style and wide-ranging accomplishments, I believe that I will positively contribute to your vision and objectives.

Education

National Qualifications Assessor Level 3

Hotel Industry Training Board of South Africa, South Africa

International Diploma in Hotel Management

Varsity College, South Africa

Certifications

1. Certificate in Strategic Leadership for Hospitality Profession, Cornell | Customer Service: Managing Customer Expectations | How to Handle Poor Performers | Supply Chain & Operations | Leading with Fearless Mindfulness | Learn Emotional Intelligence, the Determiner of Success | Managing Conflict: A Practical Guide to Resolution in the Workplace | Presentation Tips for Pitching to Investors | The Leader’s Guide to Mindfulness | Transitioning from Manager to Leader | Wellbeing in the Workplace, LinkedIn

Professional Training 

Juiced Course, Protea Hotel

Train the Trainer Course, Protea Hotel

OPERA PMS Course 

Marketing 101, Protea Hotel

Finical Management, Protea Hotel

Induction Course from Protea to Marriott, Marriott

Revenue Management Course, Marriott

Anti-Global Corruption Course, Marriott

Rewards Loyalty Program Course, Marriott

Information Protection Course, Marriott

Customer Service Course, Marriott

Conflict Management in the Workplace, Marriott 

Unconscious Bias, Marriott

Hotel Industry Board (Module 1), HITB

Hotel Industry Training Board (Module 2), HITB

Hotel Industry Training Board (Module 3), HITB

Employment Relations, ILS