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    Trolley Area Manager - Durban, South Africa - Meondoholdings

    Meondoholdings
    Meondoholdings Durban, South Africa

    18 hours ago

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    Description

    Duties & Responsibilities

    Oversees the daily workings of the organisation operations. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLAs. Responsible to manage client relations, perform cleaning and equipment inspections, support and develop the site management. Ensure sites are managed according to budgeted costings and growth targets.

    • Act with utmost urgency when attending to any client request.
    • Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
    • Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
    • Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
    • Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
    • Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on-the-job training sessions performed by your team of managers.
    • The upkeep of all unit files kept at unit level and notice boards as set out in TCS Policy and Procedure file.
    • Delivery of chemicals and consumables to sites may be a requirement.
    • Delivery of pay slips monthly to sites.
    • Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
    • Responding to clients and management request timeously and providing necessary action required.
    • Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys. It may also include client specific requirements.
    • Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff.
    • All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements.
    • Area managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied.
    • Area managers are responsible to represent the company during ccma cases and union meetings as required.
    • Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
    • Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
    • Ensure correct billing and analysis of monthly financial results during financial sign off, of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action. Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period.
    • Actively manage unit leave liability and leave plans according to company policies and targets. Check that leave balances reflects correctly on the company reports.
    • Follow correct approval process for procuring capital expenditure, high value repairs and maintenance and ensure units order chemicals and consumables as per agreed process.
    • To keep abreast of changes in all company policies and procedures and ensure that you and your sub-ordinates are compliant with and implement these.

    Skills and Competencies

    • Understand cleaning principles and knowledge of company policies and procedures.
    • Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific slas.
    • Business management principles, including proven financial skills.
    • Strong people skills and knowledge or Industrial relations.
    • Strong on client relationships and strong communication skills.
    • Leadership skills.

    Qualifications

    • Minimum Matric.
    • Relevant tertiary qualification and/or equivalent experience.
    • Knowledge of legislation relevant to the cleaning industry.
    • Minimum of 5 years experience in a similar environment on middle management level.
    • Experience in managing large compliments of people and a large client portfolio.

    Must have a valid drivers license and own reliable vehicle

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