Regional Manager: Cleaning - Durban, South Africa - Empact Group

Empact Group

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of the role:

Join our talent community for a role where the successful incumbent will be responsible for a profitable and professional cleaning, hygiene, and pest service to ensure client satisfaction and retention of business whilst upholding the company's policies and procedures.

Education and Experience required:

Matric / Grade 12 Essential

Diploma/Degree in Commerce/Operations

Advantageous
At least 5 years' experience in a service industry
At least 5 years management experience
A good understanding of budgeting and profit & loss accounts
Exposure to industrial relations on a shop floor level
A good working knowledge of HSE
Experience in the cleaning, hygiene industry will be advantageous

Knowledge, Skills, and Competencies:

Excellent interpersonal and leadership skills
Sound administration skills
Ability to adapt to a changing environment and priorities effectively
Ability to work flexible hours when required
Valid driver's license
Own car essential
Excellent customer services skills
Excellent communication skills
Presentation skills
Financial Acumen
Report writing
Leadership Skills
People Management Skills
Consequence management
Results orientation
Driven, selfmotivated
Problem solving skills
Negotiation Skills

Key areas of responsibility:

Authorize monthly wages and approval of all input documents, new engagements, terminations and pay

rate changes

Manage Unit/Area Managers to ensure operational issues relevant to the business are resolved
Manage profit centres to ensure profitability, sustainability, and secure future business
Ensure contractual obligations are met and manage contracts within Service Level Agreements
Manage and support diverse teams to ensure realization of strategic goals
Facilitate training and development of Area Managers in order to improve service offerings and maintain

relevance

Ensure labor force planning is adequately done and managed in relation to budget
Ensure costs and expenditure, within region, are tightly managed and accounted for
Ensure fixed and other assets are managed and regularly audited
Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
Accurately manage all the financials of the business
Attend all relevant meetings with clients and management teams and minute meetings to circulate
Conduct regular risk assessments of the various sites/facility
Regularly meet with the client to ensure success of cleaning, hygiene and pest contract
Keep clients up to date in relation to progress made or areas of concerns
Continuously build the relationship with the client
Must have the ability to engage with union officials at the highest level

Additional Considerations: