Retail Area Manager - Durban, South Africa - OneCart Pty (Ltd)

OneCart Pty (Ltd)

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

JOB DESCRIPTION & REQUIREMENTS

JOB TITLE - Area Manager

MAIN PURPOSE OF THE JOB KEY PERFORMANCE CORE ACTIVITIES & ACCOUNTABILITIES AREAS

Manage collaborative and cohesive relationships between internal and external customers
To provide resources to ensure employees can adequately perform their roles (e.g. uniforms, shopper cards, marketing material)
To coach and motivate employees to achieve sales results and operational metrics
To lead and manage a team of Supervisors, Shoppers and Drivers to ensure daily flawless service delivery to our customers
To own efficiency and quality metrics.
Help to drive regional growth through launching new coverage areas and shopper onboarding.
Problemsolve and troubleshoot daily operational issues, approaching all facets with an analytical, datadriven mindset.
Initiate and lead processes to ensure qualified applicants join our Shopper and Driver teams.

Management

Support the Head Office Operations Managers on special projects for continued operating efficiency and growth.
Provide an operational perspective to teams at HQ, including Logistics and Community Operations to ensure best practices and protocols.
Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPI's, specifically related to ontime fulfilment.
To implement and anticipate the change management process
Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organisational needs.
Assist and attend to escalated Supervisor, Shopper and Driver queries
Resolves escalated customer complaints
Provide constant feedback to the National Operations Manager on unresolved customer queries

Complaints Management Investigate and respond to escalated queries and ensure they are timeously resolved

Foresees potential problems before they occur and takes action to prevent them from occurring
Consults widely with people inside and outside own region to solve problems
To send training report sent to the Training Specialist if conducted the training

Field Manage the performance of the field staff
Training

Train and develop Supervisors, Shoppers and Drivers when required

Recruitment and Report staff movements and ensure they are tracked and reported weekly to the Line Manager

Workforce

Payroll overtime and movement report sent monthly as per deadline dates

Planning

Ensure submission and tracking of Leave
Daily call log at 9 am with Line Manager.
Daily and weekly KPI reporting.

Logistics Ensures accuracy of reporting

Ensures realtime reporting is always available and visible
Reports are accurate and timeously submitted to relevant parties
As per operation requirements

JOB REQUIREMENTS

Minimum Academic, Professional Minimum Matric certification
Qualifications & Experience required for this position Higher education in Operations or equivalent

Experience in managing a team
Experience in meeting sales targets
Proficient in Microsoft Word and Excel.
Good use and understanding of Charting and Pivot tables in Excel

Competencies High attention to detail and strong execution skills.

Excellent organisational and communication skills.
Demonstrated success in leading teams.
Strong critical thinking ability in technical and nontechnical issues.
Ability to work in a fastpaced, constantly evolving environment.
Positive attitude and fortitude to work through everchanging and dynamic operational conditions.
Interpersonal skills
Ability to build and maintain relationships
Resilience
Decisive and actionorientated
Assertiveness
Ability to work independently and under pressure
High emotional intelligence
Negotiation skills
Professional verbal and written communication skills
Responsive
Effective planning and organising
Selfdirected and motivated

Working conditions

Working conditions cover various circumstances, from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
Travel to different stores within your portfolio

Application Question(s):