Reservations Manager - Durban, South Africa - HotelJobs
Description
Purpose of the position
- To Supervise a team of Property Reservationists
Key Performance Areas
- Ensuring that daily, monthly and annual targets are met.
- Monitor and Report on daily stats and performance
- Mentor and coach staff daily to ensure maximum efficiency and productivity
- Analysing reports and identifying problem areas which need immediate corrective action
Competencies Required
- Target driven
- Accurate, organised and able to multitask
- Excellent communication skills (verbal and written)
- Bilingual would be an advantage
- Strong customer services orientation and influencing skills
- Excellent interpersonal skills
- Well presented with excellent elocution and conscious of brand representation
- Ability to work under pressure
- Dependable
Qualifications & Experience
- MS Office and Electronic Mail
- Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management
- Knowledge of call centre Management systems e.g. Genesys or similar
- Matric and minimum 2 years' experience in a call centre environment
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