Area Service Manager - Durban, South Africa - BHBW South Africa Proprietary Limited

BHBW South Africa Proprietary Limited

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of the Role
Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers.

Key Performance Areas

Responsible for forklift fleet maintenance and servicing in the Durban and surrounding areas as well as Richards bay and North Coast.
Ensure contract profitability.
Effectively communicate and negotiate with Customers and Suppliers.
Responsible for quality on servicing and maintenance of equipment.
Control and manage all costs on maintenance and longterm rental contracts.
Carry out handover of all units into the area of responsibility.
Ensure customers are quoted for all accidental damage on contract fleet.
Ensure WIP report and NPL report is in line with set targets/KPI's
Lead the Team and ensure teamwork and team spirit is at high levels.
Achieve Do and Charge targets as per KPI's.
Ensure 100% collection rate is achieved for monthly hours collection and excess hours managed.
Manage contract GP's in line with targets.
Schedule monthly meetings with customers and ensure machine inspections/audits are conducted.
Carry out performance reviews biannually as per balance score card.
Manage and control costs of all Short-Term Rental trucks in the area of responsibility.
Ensure all contract machines are load tested annually.
Ensure load test repairs and completed with 30days.
Carry out monthly technicians vehicle inspection.
Achieve 100% services carried out monthly as per service schedule.
Carry out 6 month and 3 month condition reports prior to contract expiry.
Achieve individual targets and KPI's as set out in the Balance scorecard.
Maintain safe working environment and adhere to BHBW's health and safety policies.
Ensure business unit is profitable.