- Ensure IT Services are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
- Configure new equipment.
- Adopt a proactive approach to prevent problems from arising.
- Ensure compliance to OHS when setting up.
- Provide software and hardware configuration according to business requirements.
- Conduct troubleshooting, maintenance, upgrades, and other activities required for
- Undertake maintenance and repairs on damaged and repairable hardware.
- Establish connection and access to MFD and Scanners for all users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
- Manage replacement of consumables in the region.
- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
- Undertake audits of hardware and software assets.
- Conduct Biannual asset verification.
- Attend to AV requests.
- Attend to 1st line AV problems and escalate matters to Lead: Business Support.
- Provide input to IT Operations reports.
- National Diploma in Information Technology related qualification.
- Relevant 2 years experience in system support.
- Planning, Organising, and coordinating.
- Personal mastery.
- Judgment and decision making.
- Ethics and values.
- Client service orientation.
- Citrix knowledge advantageous.
- Willingness to travel and work extra hours
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