Call Centre Agent-1 - Johannesburg, South Africa - FirstRand
Description
Job DescriptionDear Future, Call Centre Agent
The Telesales Representative is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships.
Are you someone who can:
- Achieve and exceed sales targets.
- Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
- Based on business requirements, Telesales Representatives may be required to move between campaigns.
- Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
- Adhere to The Engine Room's requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
- Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
- Capitalize on upsell and cross sell opportunities.
- Ensure quality standards are maintained by adhering to relevant sales scripts.
- Maintain a minimum of 90% QA score at all times.
- Maintain and enhance The Engine Room's reputation through quality sales and correspondence.
- Ensure the correct/ most accurate lead outcome is selected on all leads.
- Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
- Ensure that all TCF and compliance obligations are met.
- Adhere to The Engine Room processes, including First Rand Policies & Procedures.
- Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
- Keep up to date with product changes and market trends.
- Have Matric
- Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
- Fluent in English
- Minimum 12 months telesales experience
- Having an Insurance background would be beneficial
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Have a proven successful sales track record.
- Thrive in a collaborative environment
Job Details
Application Closing Date
13/02/24
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