Jobs
>
Durban

    Outbound Sales Team Leader - Durban, South Africa - CallForce

    CallForce
    CallForce Durban, South Africa

    40 minutes ago

    CallForce background
    Full time
    Description
    • Leading a team within the Outbound and telemarketing Call Centre to meet business requirements
    • To guide and support team members
    • Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
    • Driving operational and technological efficiencies within the team
    • Managing the daily running of the team
    • Monitor team members performance against target on a day-to-day basis, and implement changes where appropriate
    • Ensure the individual team member's service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.
    • Handling difficult customer complaints or enquiries
    • Drive quality control and ensure corrective action are taken where required
    • Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
    • Forecasting capacity against plan on a weekly/monthly basis
    • Ensure adherence to the operational policies and procedures
    • Participating in the recruitment and selection of staff
    • Monitor performance on regular basis and provide constructive feedback
    • Pro-actively encourage high performance at all times
    • Ensure all staff issues are dealt with appropriately and within a timely fashion
    • Ensure all daily, weekly and monthly workloads are completed
    • Motivating, developing and retaining staff
    • Identifying staff training needs and planning of training sessions
    • Adhering to all HR policies and procedures
    • Monitor performance on regular basis and provide constructive feedback

    Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

  • Webhelp

    Team Leader

    3 hours ago

    Webhelp Durban, South Africa

    **Advisor** · **Location** · - Durban, South Africa**Language** · - English*** · **Job Advert**: · You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is ...

  • WNS Global Services

    Team Leader

    3 hours ago

    WNS Global Services Durban, South Africa

    Company Description · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financia ...

  • Webhelp

    Team Leader

    3 hours ago

    Webhelp Durban, South Africa

    **Advisor** · **Location** · - Durban, South Africa**Language** · - English*** · **Job Advert**: · Are you ready to put your passion for people to work? · If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be ...

  • Brace Able Manufacturing

    Team Leader

    1 day ago

    Brace Able Manufacturing Durban, South Africa

    **Job Purpose** · To provide a constant presence on the shop floor in your area of responsibility or production line to ensure: · - Safety of the team. · - The customer is supplied good quality parts on time. · - Company rules and standards are being adhered to. · When rules and ...

  • SFG ENGINEERING SERVICES (PTY) LTD

    Team Leader

    1 day ago

    SFG ENGINEERING SERVICES (PTY) LTD Durban, South Africa

    **Job Requirements**: · - Matric /Grade 12 · - 2-year Customs related qualification at NQF level 3 · - Computer Literacy · - A minimum of **5 years **import/customs experience in the Clearing and Forwarding Industry of which at least **3 years **in a Customs framing entry capacit ...

  • Aloecrest Health

    Team Leader

    1 day ago

    Aloecrest Health Durban, South Africa

    The role demands an experienced Senior SQL Developer / Programmer that will be responsible to oversee all data management and development aspects of the CEM platform, as well as act as the Team Lead across its associated projects, including documentation, timelines, staff and ven ...

  • KHS Recruitment

    Sales Team Leader

    3 hours ago

    KHS Recruitment Durban, South Africa

    Our client in the financial services sector is looking for experienced **Sales Team Leaders** with insurance background to join their dynamic team. · **Requirements**: · - Matric. · - 3+ years of sound insurance industry knowledge. · - 3 + years experience in leading highly succe ...

  • Careerbox

    Insurance Team Leader

    1 day ago

    Careerbox Durban, South Africa

    **Position**:Team Leader · **Working Hours**:UK and US Hours · **Introduction** · **Purpose** · To provide quality and efficient service to our clients leading, managing, developing, and motivating a team of call centre agents. · **Duties & Responsibilities** · - Drive the operat ...

  • Job Crystal

    Warehouse Team Leader

    1 day ago

    Job Crystal Durban, South Africa

    Warehouse Team Leader · Durban, KZN, R R20000 Per Month · - Sector: Manufacturing · - Posted: Monday, 31 July 2023Job Details · - Tasks will include, but are not limited to:_ · - Supervising of day-to-day operational tasks associated with warehousing, despatches, and inventory co ...

  • EQ8 Recruit Pty Ltd

    Team Leader Clearing

    3 hours ago

    EQ8 Recruit Pty Ltd Durban, South Africa

    Ex-bond Entries · - Cross Border Customs Clearance · - Import & Customs · **JOB SUMMARY** · The purpose of the Clearing & Forwarding Team Leader position is to lead and manage team members in the facilitating of movement of cargo / products out of the country in accordance with o ...

  • Talksure

    Sales Team Leader

    3 hours ago

    Talksure Durban, South Africa

    The main purpose of this role is to Monitor and Manage a Team of Sales Agents. · **Effectively manage a team with regards to** · - Attendance · - Meeting Targets · - Time Keeping · - Talk Time · - Productivity · - Compliance · - Motivation of the team · - Promote diversity within ...

  • FGro Red

    Sales Team Leader

    1 day ago

    FGro Red Durban, South Africa

    The main purpose of this role is to monitor and manage a team of sales agents. · Reporting to the Campaign Manager · **Duties & Responsibilities** · Effectively manage a team with regard to · 1.Attendance · 2.Meeting targets · 3.Time keeping · 4.Talk time · 5.Productivity · 6.Com ...

  • SFG Engineering Services

    Team Leader Clearing

    3 hours ago

    SFG Engineering Services Durban, South Africa

    **Job Requirements**: · - Matric /Grade 12 · - 2-year Customs related qualification at NQF level 3 · - Computer Literacy · - A minimum of **5 years **import/customs experience in the Clearing and Forwarding Industry of which at least **3 years **in a Customs framing entry capacit ...

  • Fidelity Services Group

    Direct Sales Team Leader

    1 day ago

    Fidelity Services Group Durban, South Africa

    **MAIN PURPOSE OF JOB**:To drive the sales to achieve the required rented and new client targets. · **QUALIFICATION & EXPERIENCE**: · - Matric · - Direct Sales experience · - Training experience advantageous · **JOB REQUIREMENTS & OTHER ATTRIBUTES**: · - Achieve revenue sales tar ...

  • RCL FOODS Careers

    Customer Service Centre Team Leader

    1 day ago

    RCL FOODS Careers Durban, South Africa

    At RCL FOODS we grow what matters · We at RCL FOODS are in search for a **Customer Service Centre Team Leader to** join our **Vector **Division. The role will be based in **Durban **and report to the **Customer Service Specialist.** RCL FOODS is looking for an incumbent to: · The ...

  • Coca-Cola Beverages Africa

    Team Leader

    1 day ago

    Coca-Cola Beverages Africa Mobeni, South Africa

    ability to influence - Open to change and looking for opportunities for improvement - Good problem solving ability, solutions orientated and can be innovative - Good analytical and problem solving ability - Responsible, conscientious and dependable - Willing to take calculated ri ...

  • Legal & Debt Solutions

    Debt Review Sales Team Leader

    3 hours ago

    Legal & Debt Solutions Durban, South Africa

    An experienced Team Leader is required to manage and guide a team of debt counselling agents to reach required sales targets. Do you have proven coaching skills and an awesome sales background? If so, this could be the position for you. · **What you'll do** · - Leading and managi ...

  • Six Sense

    Financial Insurance Admin Team Leader

    3 hours ago

    Six Sense Durban, South Africa

    KwaZulu Natal, Durban · - Annually Cost To Company (Market related) · Well established short term insurance business is seeking an Financial Insurance Admin Team Leader · **Qualifications and Requirements**: · **FINANCIAL INSURANCE DUTIES**: · **You will be responsible for the fo ...

  • Ikusasa Recruitment Group

    Sales and Service Manager/team Leader

    3 hours ago

    Ikusasa Recruitment Group Durban, South Africa

    **Role Purpose** · Our client is looking for a Team Manger with excellent sales and service experience and leadership ability/potential to lead a team of dedicated Broker Service Consultants. You must be able to work under pressure · Salary R plus Meical plus Pension plus 13th Ch ...

  • Synergy Contact Centre

    Nightshift QA Team Leader Required

    1 day ago

    Synergy Contact Centre Durban, South Africa

    Synergy Contact Centre is currently seeking to employ an experienced Quality Assurance Team Manager to join our growing team. · The QA Team Manager will be responsible for the day-to-day running and guidance of their team members. · The QA Team Manager will also be responsible fo ...