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Durban
Silungile  Ntombela

Silungile Ntombela

sales,IT service desk, customer support,QA

Telecommunications

Durban, eThekwini Metropolitan Municipality

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About Silungile Ntombela:

I am a very hardworking person who grows strength from challenges and I have worked as a sales  agent at Velocitti and this is where i gained a high degree of self motivation and ambition, excellent communication skills, the ability and desire to sell ,a positive,confident and determined approach and also  skills to work both independently and as part of a team. I then after went on to being a Quality assurer where my duties here included call inspection ,quality checks and  making sure that the customers are not being misled in anyway and that the compliance script is read verbatim. And my last job i worked as a First line network support/Customer service advisor  where my duties here included inbound and outbound sales, reporting troubleshooting , monitoring of the server ,interacting with the customers and the service providers ,making sure that targets are met while also maintaining a high quality of service and also running with daily meetings and presenting of stats.


 


 


 

 


 


 

Experience

I have worked as a sales  agent at Velocitti and this is where i gained a high degree of self motivation and ambition, excellent communication skills, the ability and desire to sell ,a positive,confident and determined approach and also  skills to work both independently and as part of a team. I then after went on to being a Quality assurer where my duties here included call inspection ,quality checks and  making sure that the customers are not being misled in anyway and that the compliance script is read verbatim. And my last job i worked as a First line network support/Customer service advisor  where my duties here included inbound and outbound sales, reporting troubleshooting , monitoring of the server ,interacting with the customers and the service providers ,making sure that targets are met while also maintaining a high quality of service and also running with daily meetings and presenting of stats.

Education

Networking certificate 

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