Team Leader - Durban, South Africa - Webhelp

Webhelp

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Advisor

Location

Durban, South Africa
Language
English***
Job Advert:Are you ready to put your passion for people to work?

If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shine

Webhelp is recruiting a Team Leader to join an exciting campaign in our Durban office, where your wanderlust and knack for communication will be your driving force to inspire, coach and lead a team of hardworking individuals.

You'll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world's leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We want an overall team player who is always ready to take on responsibilities and recognise hard work.

This amazing opportunity allows you to show off those fast typing, multi-tasking, self-motivating soft skills and reveal your true super powers of problem solving and solution finding.

Place your love for sharing knowledge and helping others in this role and step up to the plate by motivating, your team to achieve set goals and targets, delivering excellent customer experience at all times.

What you'll be doing

Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
Managing workload in a timely and effective manner
Analysing customer feedback data
Pursuing quality and assurance initiatives
Producing business insights
Presenting recommendations for improvement

What you'll need

Excellent verbal and written English communication skills
High level of international geography knowledge
Results orientated with solution driven mentality
Ability to work weekends and in a shifted environment
Experience building relationships with ability to motivate and encourage a team
Understanding how to get the best performance from a team with a genuine interest in helping your people improve
Experience of delivering industryleading customer experience
Excellent communication, listening, analytical and numeracy skills
Professional, friendly, fair, patient, consistent, openminded and approachable while also supporting team members
Ability to analyse data and identify trends
Good questioning skills so you understand and you are able to take quick and corrective actions when targets are not being hit
Experience handling difficult or challenging situations and conversations
PC literate with a good working knowledge of MS Word and MS Excel
Proven experience of working in a fast paced operational environment or contact centre experience (Advantageous)
Experience as deputy team leader, team handling experience or previous experience as a people manager

We'd love to get to know you better. After applying, you will be sent a link to complete a quick online chat. Take this opportunity to advance your career with our collaborative team of game-changers today.