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    National Business Manager - Johannesburg, South Africa - TalentCru

    TalentCru
    TalentCru Johannesburg, South Africa

    1 day ago

    talentCRU background
    Description

    A workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented National Business Manager in Gauteng or Western Cape or KwaZulu Natal.

    As a National Business Manager, you will be responsible for driving business growth, building strong client relationships, and achieving sales targets in the highly competitive staffing market.

    Your expertise in the BPO sales, strategic planning, and client engagement will be crucial in expanding our market presence and achieving revenue goals:

    • The National Business Manager will drive the execution of Quest's growth goals, aligned to the growth strategy. Creative and innovative alignment to "solution selling", inclusive of all service lines of the Quest's Services Portfolio.
    • Targeted sector(s) / market specific focus as per industry and client segmentation.
    • Ensure a collaborative environment with all internal and external stakeholders.
    • The purpose is to grow the market understanding of the value that will be created by Quest solutions and help remove existing barriers through engagement, increased understanding and market influence.
    • Use market insights to assist he Quest Leadership team in creating new staffing and training solutions
    • Represent Quest as Global Investors consider South Africa as an offshore destination
    • Be a Guest Speaker/panelist on various sector initiatives
    • Potentially travel overseas to be part of the team promoting South Africa
    • Matric
    • B Degree or Diploma (highly advantages)
    • Business Management Studies Business Level 07 Relevant
    • A minimum of 5 to 6 years' relevant sales and networking experience
    • Solid exposure to the BPO Sector directly or indirectly
    • Proven ability to deliver on set targets and deliverables
    • Solid successful experience in Business to Business sales
    • Marketing experience advantageous
    • Advanced MS Office computer skills (Word, Excel, PowerPoint, Outlook)

    OUTPUT

    • Re-introduce Quest to the BPO Operators and Captive BPO/Contact Centre
    • To drive sales and generate revenue by acquiring new clients, maintaining relationships with existing clients and extensive networking as per the BPO sector Strategy with a variety of stakeholders
    • Become a Trusted Advisor to C-suite potential client/strategic alliances
    • Open doors for the Quest Business Development Manager to assist in concluding deals
    • Secure volume projects within the temporary, perm and training service lines.

    PROCESS

    • Sales and client activity
    • Strong decision-making ability
    • Independent worker who thinks on their feet
    • Proactively identify and engage with potential clients through various channels
    • Strong ability to rapidly open potential client doors and secure meetings
    • Develop, cost and conduct customized and effective presentations
    • Initiate Pricing negotiations and design new costing models with the Finance Team and Managing Executive
    • Proven closing techniques and end to end experience of the contracting process
    • Have and increase a deep understanding of the BPO services offered by the company, including call centre solutions, customer support, technical support, non-voice/chat support, back-office operations, and other relevant services
    • Articulate the value proposition of these services to the right clients
    • Business Agility, if one sector isn't succeeding consider additional sectors through research and internal support

    SALES REPORTING

    • Track sales activities, prepare accurate reports, and provide regular updates on sales performance, pipeline, and forecast to the Managing Executive.
    • Use the Salesforce CRM system to manage customer interactions and sales data.

    MARKET RESEARCE

    • Stay up-to-date with industry trends, competitors, and market conditions in the BPO and other agreed sectors
    • Analyse market data to identify potential leads and opportunities for business growth

    COLLABORATIVE APPROACH

    • Work closely with internal teams such as marketing, finance, legal operations, and senior management to align sales strategies and ensure successful client on boarding.
    • Work closely with Operations to ensure delivery excellence.

    TARGETS AND METRICS

    • Meet or exceed assigned sales targets and KPIs, such as revenue quotas, client acquisition numbers, and client retention rates consistently

    CONTINUOUS LEARNING

    • Stay updated with Global Staffing industry knowledge, Global Business Services sector and innovative sales techniques.
    • Attend/host workshops, seminars, and sector-specific opportunities.

    PEOPLE MANAGEMENT

    • Lead and develop the sales team, setup structures and processes for the team.
    • Provide effective leadership and couching.

    TECHNICAL COMPETENCIES

    • Develop innovative proposals
    • High levels of reasoning, organizing and innovative thinking
    • Own vehicle and valid driver's license.
    • Exceptional verbal and written English communication and presentation skills
    • Financial acumen / numeric reasoning ability
    • Commercial/business minded and entrepreneurial
    • Target driven and results orientated
    • Customer centricity
    • Proactive/initiative
    • Ability to work independently
    • Relating and networking skills
    • Tenacity and the ability to handle pressure
    • Understanding of Marketing levers to support Sales

    BEHAVIOURAL COMPETENCIES

    • Adaptable/agile
    • Analytical when necessary
    • Pro-active
    • Problem solving
    • Interpersonal Skills
    • Conflict Resolution Skills
    • Creativity / Innovation
    • Decision Making
    • Emotional Maturity
    • Leadership skills
    • Power negotiation Skills
    • Results Driven
    • Strategic Thinking
    • Stress tolerance
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