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    Veterinary Hospital Supervisor - Cape Town, South Africa - Independent HR Consultant

    Independent HR Consultant
    Independent HR Consultant Cape Town, South Africa

    1 day ago

    Default job background
    Full time
    Description

    My client is a bustling 24-hour Animal Hospital dedicated to providing top-notch veterinary care to pets around the clock. Our passionate team is committed to excellence in animal care, supported by state-of-the-art facilities and compassionate staff.

    Job Description: As the Hospital Supervisor, you will play a pivotal role in overseeing the day-to-day operations of our facility. Your leadership will ensure smooth functioning and exceptional care delivery, maintaining our high standards of service. Here's what you'll be responsible for:

    Key Responsibilities:

    1. Leadership and Team Management:
      • Lead and inspire a diverse team of support personnel and cleaning staff.
      • Foster a positive work environment that promotes collaboration, growth, and morale.
      • Conduct regular training sessions to optimize team efficiency and effectiveness.
    2. Operational Oversight:
      • Manage all aspects of hospital operations in collaboration with the hospital nurse.
      • Ensure compliance with regulatory requirements, safety protocols, and industry standards.
      • Implement and streamline operational procedures to enhance efficiency and productivity.
    3. Client Relations and Customer Service:
      • Oversee client relations to ensure exceptional customer service and client satisfaction.
      • Address client concerns and inquiries promptly, maintaining a professional and empathetic approach.
      • Develop and maintain strong relationships with clients, fostering trust and loyalty.
    4. Quality Assurance and Continuous Improvement:
      • Uphold quality standards in patient care, and treatment protocols.
      • Implement quality assurance measures and performance metrics to evaluate and improve hospital services.
      • Stay abreast of industry trends, advancements, and best practices to drive continuous improvement.

    Requirements:

    • Diploma in Animal Health or a Senior Certificate with Maths and Science as subjects.
    • Prior experience in veterinary practice management or healthcare administration.
    • Strong leadership skills with the ability to inspire and motivate teams.
    • Excellent communication, interpersonal, and conflict resolution skills.
    • Proficiency in financial management and budgeting.
    • Knowledge of veterinary medical terminology and procedures is a plus.
    • Ability to stay calm under pressure.
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