Parking Controller - Cape Town, South Africa - CTICC

CTICC

Verified Company

Cape Town, South Africa

2 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The main purpose:
Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas).

Reporting to the:
Parking Supervisor

Key responsibilities will include but are not limited to:

1. Managing and control of traffic flow around the CTICC

The management and control of ergonomic flow of traffic around the CTICC
Manage work schedules; liaise with service providers and the supervision of flexistaff
Responsible for cash ups, balancing of manual cashiers, and daily float checks with the Parking Supervisor
Assist the Parking Supervisor on compilation of event's parking plan.
Ensure all Standard operating procedures are adhered to.
To ensure that road closure signage is in place on the day of the event
Assist in producing and checking daily, weekly and monthly reports.
Responsible for the control of stock and printing of parking tickets
Control of all stationery and inventory lists
Daily briefing of parking attendants and adhoc staff
Responsible for parking office administration
Doing daily checklists of all operating machinery
Create and submit parking services quotes to current and prospective clients

2. Client Orientation and Customer focus

Assist visitors, clients and season parkers with parking queries
Maintain excellent customer services and to assist clients
Familiarize oneself with CTICC events and venues

3. Service delivery and communication

Continuous monitoring of the parking systems to make sure they are in working order (ZMS Parking System and VMS Signage System)
Reporting faulty equipment and equipment due for upgrade
Make sure that all additional parking costs are registered on the function charge book for invoicing purposes.
Follow up on the function charge to make sure that the clients are properly charge for additional services
First line maintenance of the parking machines for minor problems (E.g. ticket jams, not readable tickets etc.)

Minimum qualifications and experience:

Matric or equivalent
Hospitality industry background and at least 1 year experience in the parking environment
Customer Service experience
Proficient with Microsoft Office suite (Outlook, Word & Excel etc.)

Skills and Attributes: