Jnr & Snr Reservationists - Cape Town, South Africa - HotelJobs

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HotelJobs
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Hospitality and Outdoor

  • Jnr & Snr Reservationists
Luxury Lodge Group Head Office

  • Cape Town

Requirements:


  • Relevant hospitality experience in a similar position
  • Knowledge of and experience in ResRequest
  • Excellent written and verbal communication skills
  • Attention to detail
  • Good Team player
  • Dedication to providing great customer service
  • Professional and well groomed
  • Planning, organizational and time management skills
  • Ability to work accurately under pressure
Description

  • Greet guests over the phone in a friendly, courteous manner
  • Deal with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time
  • Actively listen and respond positively to guest questions, concerns, and explain guarantee, special rate and cancellation policies
  • Verify and record reservation information accurately
  • Accommodate and document special requests
  • Answer questions about property facilities/services and room accommodations
  • Input and access data into reservation systems
  • Identify and record special billing instructions
  • Note all special requests or VIP accommodation accurately
  • Deal with proforma invoices and followingup on prepayments
  • Responsible for online bookings
  • Perform other reasonable duties as requested by Supervisor/Manager
Package on offer

  • Salary dependent on experience and qualifications

Starting Date:

ASAP
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