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Claims and Quality Assessor: Life Assurance
3 hours ago
iMasFinance Co-operative (Ltd) Centurion, South Africa**Job Purpose** · Responsible to assist in the assessment of all cell captive claims and group scheme claims reported by members and to further assist with administrative functions within the department. · **Job Outputs**: · - Document management · - Register, submit and report o ...
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Claims and Quality Assessor: Life Assurance
3 hours ago
iMasFinance Co-operative (Ltd) Centurion, South Africa**Job Purpose** · Responsible to assist in the assessment of all cell captive claims and group scheme claims reported by members and to further assist with administrative functions within the department. · **Job Outputs**: · - Document management · - Register, submit and report o ...
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Quality Assessors
1 day ago
IOCO Johannesburg, South AfricaiOCO Infrastructure Services: Where Challengers and Innovators Thrive. · We are looking to hire detail-orientated Quality Assessors (Claims Assessors) x 7 who will be responsible for upholding and enhancing the quality of service delivery within the organization. · What you'll d ...
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Insurance Quality Assurance Assessor
1 minute ago
Finding Personnel (Pty) Ltd Pretoria, South Africa Full timeJOB TITLE: Quality Assurance Assessor · AREA: Pretoria East · INDUSTRY: Insurance · SALARY / CTC : R 17 000 · Report to : Quality Assurance Manager · Job Overview: · The overall purpose of a Quality Assurance Assessor is to play a critical role in maintaining and improving the ...
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Claims Consultant
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Momentum Life Centurion, South Africa**Introduction** · **Role Purpose** · To provide a support service to the claims department by liaising with clients and stakeholders as well as providing solutions. · **Requirements**: · 2-3 years exposure to the Life Insurance industry · 2-3 years claims experience preferred · ...
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Learning & Development Facilitator
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Health Solutions Centurion, South Africa**Introduction** · Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, ...
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Skills Development Quality Assurance Specialist
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Specialist: Technical Training
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Non-motor Short Term Insurance Assessor
17 hours ago
Sydsen Pretoria, South AfricaOur client in the Insurance Sector is looking for a · **Non-Motor Short Term Insurance Assessor** to join their team in Pretoria East. · As a Non-Motor Claims Assessor you will be responsible for assessing, validating and finalising Non-Motor Claims. · **Responsibilities**: · - V ...
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Lead Trainer
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HR Graduate Trainee
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Project Manager
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Assistant Trainer
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Eazi Access Rental Germiston, South Africa**Purpose of the Position**: · - **To facilitate** Lifting Operating Mobile & Telehandler Equipment, Transportation of MEWP and certain Unit Standard training on site with clients, per the requirements set by the applicable SETA's. · - **To conduct **Assessments against QMS and S ...
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Regional Motor Manager
3 hours ago
Hollard Recruitment Parktown, South Africa**Job Advert Summary**: · Helloan exciting new opportunity has just become available in our **Insure, Operations area.** We are looking to recruit a **Regional Motor Manager (JHB).** · **Role Objectives**: · The role function for Regional Motor Manager is the end-to-end ownership ...
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Assessor & Field Service Technician
3 hours ago
ZF Germiston, South Africa**What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...
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Assessor Manager, Heavy Commercial
3 hours ago
Santam Johannesburg, South AfricaWho we are · Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. · Our ...
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Annuity Payroll Manager
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Claims Assessor
17 hours ago
Sanlam Johannesburg, South AfricaMWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospec ...
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Subcontract Auditor for South Africa
3 hours ago
LRQA group Johannesburg, South AfricaJob ID:38830 · Location:location_obj · Position Category:Assessors · Position Type:Contractor On Demand · Are you looking for an independent technical job with a lot of freedom? Do you like visiting a great variety of customers all around the country? Do you want to be part of an ...
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Assessment and Moderation Manager
17 hours ago
Training Force Johannesburg, South AfricaInherent requirements: · - Matric · - Bachelor's degree or higher education qualification in Training or a related field · - 5 years' experience in managing assessment and moderation processes for SETA accreditation learning programmes · - Comprehensive knowledge in SETA and QCTO ...
Quality Assessor - Centurion, South Africa - WNS Global Services
Description
Job DescriptionRole Purpose
To enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.
Actively engage stakeholders for information sharing purposes regarding quality findings and trends.
Contribute towards Continuous Improvement initiatives to improve compliance, processes, systems and skills.
QualificationsQualifications Required
Essential
· Matric/Grade 12 Certificate
Preferred
· Continues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six Sigma
· ISO 9001:2015
Experience Required
Essential
· Minimum 18 months' experience as a Contact Centre Quality Assessor.
· Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel.
Preferred
· Quality assessment experience
· Contact Centre experience
Additional Information