Annuity Payroll Manager - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Employee Benefits
Function:Payroll Accounting (Administration and Analysis)
Date:8 Apr 2024Achieve more than
YOU BELIEVE**- Discovery Corporate and Employee Benefits- Annuity Payroll Manager
About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fastpaced and dynamic environment enables smart, selfdriven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Corporate and Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
Key Purpose of the role
The primary function of this role is comprised of two aspects, the first is to identify, assess and manage claims payments with internal and external stakeholders within the Annuity Management process. The second is to take on key reporting, people leadership and project leadership tasks within the Disability Claims Team. A key purpose is to add value to current processes by identifying gaps, developing processes and proposing innovative recommendations that will impact efficiencies and the quality of work produced. You will therefore need advanced technical skills, particularly in excel, excellent communication skills, sound financial knowledge, and be comfortable working to extremely tight deadlines. The ultimate goal of the role is to manage the disability claims payments experience through innovative and efficient claim management as well as develop quality management outputs and functional leadership skills providing key support to the management of the team as a whole.

Areas of responsibility may include but not limited to

Ensure the effective validation and assessment of all annuity disability claims according to company policy whilst having a client centred approach ingrained into the communication and management of all relevant stakeholders and clients
Second assessment, second approval and authorisation of annuity claims within agreed authority structures and targets in accordance to client service levels, claims management and process requirements.
Communicate to internal and external stakeholders on set requirements and progress on annuity claims in payment assessment, in a clear, friendly and concise manner using appropriate language and a client centric approach.
Ensure all Internal and External communication (Written and Verbal) is done in a professional manner and in line with the company policy and does not contravene the POPI Act.
Ensure that all queries are answered correctly in a logical and fair manner in accordance client service levels using a client centric approach
Bring financial expertise, experience and skills and assist with continual training, coaching, mentoring, development, empowerment and performance of fellow annuity claims team members.
To liaise with associated persons such as Reinsurers, Legal Officers, actuarial investigations and management
Work effectively in a team environment, share information and provide support to other team members
Contribute to team and crossteam processes, discussions, interactions, activities and programmes
Create and Implement initiatives and opportunities for change and improvement within the team, business and self.
Maintains and develops professional relationships with internal and external clients and ensure the best communication with customers using a client centric approach.
Seeks and receives the advice and input of others
Monthly and register reconciliations. Bank statement against Claims registers
Participate in personal and professional development activities, training, and courses
Additional ad hoc preparations for Audits (Internal and External), Compliance audits and TCF
Development of an internal Quality Control Process
Implement monthly internal QA Audits for the Annuity assessors (Quality of the assessment and benefit calculations)
Monthly trending of the IQS breach (What is the Root cause)
Training purposes and to implement quality control process for corrective action and preventative measures.
Monthly trending of Escalation and Complaints (What is the Root Cause)
Monthly trending of Root Cause Analysis.
Identifying the gaps from the RCAs and reporting on this to management on a monthly basis( RCA course)
Identifying training needs and opportunities for the Assessors
Identifying the gaps with SPS and reporting on this to management on a monthly basis