Claims and Quality Assessor: Life Assurance - Centurion, South Africa - iMasFinance Co-operative (Ltd)

iMasFinance Co-operative (Ltd)
iMasFinance Co-operative (Ltd)
Verified Company
Centurion, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Purpose

Responsible to assist in the assessment of all cell captive claims and group scheme claims reported by members and to further assist with administrative functions within the department.


Job Outputs:


  • Document management
  • Register, submit and report on claims
  • Follow up on enquiries and handle claims administration
  • Monthly reporting
  • Investigate and resolve customer queries in a timely manner to ensure ongoing customer satisfaction and retentions
  • Peruse system journals
  • Stakeholder management
  • Ensure iMas meets all administrative requirements as per FAIS to ensure full compliance and provide monthly feedback.

Qualifications and Experience

  • National Senior Certificate (Matric)
  • FSCA recognized qualification (advantageous)
  • Regulatory Exam (RE 5) (advantageous)
  • Computer literacy (MS office)
  • Valid driver's license (Code 8 manual)
  • At least 2 years' experience in Claims and/or Life Assurance administration
  • Basic knowledge of refund premiums
  • Basic knowledge of Cell captive business (advantageous)

Knowledge and Skills

  • Life assurance claims process and relevant legislation
  • Excellent writing and communication skills
  • Good Negotiation
  • Conflict management
  • Organizing skills and computer skills
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