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    Tenant Liaison Officer - Cape Town, South Africa - Work Africa

    Work Africa
    Work Africa Cape Town, South Africa

    Found in: Talent ZA C2 - 6 days ago

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    Contract
    Description

    TENANT LIAISON OFFICER INTERNSHIP- CAPE TOWN (24 MONTH CONTRACT)

    (SHRA Supported Young Graduate Programme)

    Role Purpose:

    To assist and aid with the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and maintenance.

    Minimum Requirements:

    Grade 12

    Relevant qualification in built environment, i.e. building/property management

    Administration experience

    Computer literacy is essential.

    Key Performance Areas:

    Marketing

    Engage in marketing activities by participating in formal and informal networking activities
    Ensure that signage on site is visible
    Furnish prospective tenants with product service offerings and required documentation criteria (product and services brochures/pamphlets)

    Pre-take on assessment

    Assist new applicants in completing forms and documentation
    Receive, sort and review application forms from prospective tenants
    Assess whether pre-qualification criteria are met and source additional information if required.
    Complete credit checks and rate applications that have been through credit vetting process
    Call qualifying tenants and advise that their application has been approved
    Call non- qualifying tenants and advise that their application has not been approved.

    Take on, handover and record keeping

    Assist with the leasing process
    Input leasing data onto the Novtel system
    Scan and upload all documentation to Shared drive and Novtel Relations
    Sort hardcopy files in the office
    Sort softcopy files on the Shared drive

    Accounts

    Assist tenants with rental account queries.

    Debt Collection

    Assist with the rental collection process through:
    - Distributing rental statements
    - Following up on tenants that are in arrears
    - Distributing arrears letters and final notices
    Implementing credit control procedures through:
    - Calling of tenants who have not paid by the 6th of each month
    - Visiting tenants who are more than 1 month in arrears
    Inspecting all arrear rental units weekly to ensure tenants have not absconded.

    Tenant relationships / Lease Management

    Attending to tenant queries and complaints
    Enforcing house rules
    Deal with complaints between parties and facilitate an amicable resolution
    Issuing notice letters and warnings
    Conducting tenant occupancy audits
    Network and establish contacts with social workers and welfare agencies, for use by tenants.

    Maintenance Queries

    Assist tenants with maintenance complaints
    Log maintenance calls and or walk in queries
    Use the property management system to control maintenance management

    Office Administration

    Basic office administration as required by the manager.

    Welfare Advise and Support

    • Network and establish contacts with social workers and welfare agencies

    ROLE REQUIREMENTS

    GENERIC SKILLS:

    Communication

    Computer skills

    Facilitation

    Customer Service

    Relationship Management

    Teamwork

    ATTRIBUTES

    Emotional control

    Persuasion

    Assertiveness

    Interpersonal Skills

    Attention to detail

    Adaptability and Flexibility

    Situational sensitivity

    Undertakings:

    Criminal / Credit Check

    Salary: Stipend to be discussed during interview

    Application Process:

    Apply Online or e-mail CV, Qualifications, Head & Shoulder photo, and ID to: , use the Job Title – "Tenant Liaison Officer Intern CPT" as a reference

    If you don't hear from us within 3 weeks of your application, please consider your application unsuccessful

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