- Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting
- This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.
- WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.
- Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.
- Raising alarms about non-adherence to schedules
- Raising prior alarms in case of any risks to meet line adherence goals
- Ensure tight management of FTE requirements and delivery
- Excellent communication skill in oral and written.
- Ability to manage allocated tasks and perform them with little supervision
- Would be responsible for analyzing data to ensure accuracy
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Lead Associate
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Lead Associate
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WNS Global Services Cape Town, South AfricaJob Description · • Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting · • · This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a t ...
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Culture and Engagement Lead
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Italian Speaking Marketing Customer Service
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Copy of Lead Associate - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionMatric with Good WFM Experience, MS Excel Skills
Additional Information