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    Lead Associate - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    Found in: Talent ZA C2 - 6 days ago

    WNS Global Services background
    Description
    Job Description


    • Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting

    This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.


    • Raising alarms about non-adherence to schedules
    • Raising prior alarms in case of any risks to meet line adherence goals


    • Ensure tight management of FTE requirements and delivery


    • Excellent communication skill in oral and written.
    • Ability to manage allocated tasks and perform them with little supervision
    • Would be responsible for analyzing data to ensure accuracy

    Qualifications

    Grade 12

    WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.
    • Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys etc.

    Additional Information

    UK Shifts-Subject to change


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