Support Advisor Fais - Cape Town, South Africa - FirstRand

FirstRand

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job Description

To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers

Act responsibly with work related resources in order to contribute to cost containment
Continuously assess own performance, seek timely and clear feedback and request training where appropriate
Assist with profit growth for the business through sales and acquisition of new clients
Support sales through analysis of client portfolio and proactive client engagement
Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
Identify sales opportunities and ensure effective management of the leads pipeline
Report on transactional and process activities within set guidelines to provide timely information for decision making
Comply with relevant statutory, legislative, policy and governance requirements
Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
Address customer needs in order to meet or exceed customer expectations
Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
Achieve expected financial targets and uphold associated service levels

Job Details

Application Closing Date

19/02/24