Jobs
>
Cape Town

    Senior IT Support Specialist - Cape Town, South Africa - Silk Road Consulting (Pty) Ltd

    Silk Road Consulting (Pty) Ltd
    Silk Road Consulting (Pty) Ltd Cape Town, South Africa

    3 days ago

    Default job background
    Full time
    Description

    IT Support Technician Vacancy

    To install and maintain company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience

    Responsibilities

    Maintain hardware, software, and networks:

    · Ensure best practices are followed and that all software is safe and appropriately licensed.

    · Ensure security and privacy of computers and network systems.

    · Monitor networks and hardware for unauthorized use.

    · Managing Domain Controller (Active Directory, certificate management, DNS, Azure AD Connect).

    · Monitoring and securing networks.

    · Managing Firewall IPsec tunnel and links.

    · Managing IT infrastructure projects.

    · Resolve hardware, software (including in-house), and network problems by working with end users, other technical personnel, and external service providers.

    · Install, maintain, optimise, and configure software, including Windows operating systems and settings.

    Implement and deliver quality solutions:

    · Contribute to continuous improvement of processes, systems, knowledge base, and third-party relationships.

    · Document common problems on documentation solution.

    Technical Support to Stakeholders:

    · Regular feedback to clients regarding service request status.

    · Provide technical support across the company, including remotely using Team Viewer, telephone, or Microsoft Teams.

    · Manage incidents raised by end users and ensure all requests are logged, monitored, and tracked using the incident management system.

    Role Requirements

    Qualifications:

    Degree in Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar highly valued)

    Minimum Work Experience:

    · 2 - 5 years' experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role

    · Experience working with, configuring, and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.)

    · Network security administration experience.

    · Experience dealing with internal customers and external suppliers.

    · Server management experience.

    · Software / QA testing experience advantageous.

    · Network monitoring (e.g., Zabbix)

    · Firewall management experience (e.g., FortiGate)

    · Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals.

    · Experience resolving end-user problems and working with an incident management system (e.g., Spiceworks, Remedy, or similar).

    Technical/Business Competence:

    · Strong desktop support skills.

    · Strong network support skills.

    · Excellent knowledge of Microsoft software and Office applications.

    · Excellent general IT industry knowledge.

    · Monitor established SLA's and OLA's are met, with internal clients and third-party providers.

    · Liaise with external service providers to resolve incidents and complete service requests.

    · Log incidents with external service providers in accordance with

    · SLA's.

    · Effectively manage relationships with third-party providers.

    · Effectively manage and prioritise high severity incidents.

    · Active Directory, Azure AD, Server Management, and network security knowledge advantageous.

    Behavioural Competence:

    · Analysing and Applying Expertise and Technology

    · Creating and Innovating

  • CTICC

    Ict Support Specialist

    1 day ago

    CTICC Cape Town, South Africa

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum fi ...

  • CTICC

    Ict Support Specialist

    1 day ago

    CTICC Cape Town, South Africa

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum fi ...

  • OTH Network

    Customer Support Specialist

    15 hours ago

    OTH Network Cape Town, South Africa

    **What we do**:At OTH, we harness the power of AI to seamlessly connect brands with influential creators, equipping businesses with an affordable, results-driven marketing tool that amplifies brand visibility through strategic exposure. Our platform is renowned for its user-frien ...

  • Rocketseed

    Product Support Specialist

    15 hours ago

    Rocketseed Cape Town, South Africa

    Environment · We are looking to expand our team in Cape Town by adding a Product Support Specialist. · Job Purpose · We make world class digital marketing products, and we need someone to fulfil a multi-functional role focusing on supporting front-line clients & colleagues. This ...

  • Moving Heads Personnel

    Lead Support Specialist

    15 hours ago

    Moving Heads Personnel Cape Town, South Africa

    **IT Lead Support Specialist** · **Cape Town** · The primary purpose is to ensure the smooth running of the Linux and Kubernetes platforms that supports the DevOps function. · - Maintain and support all Linux Server Environment, provide system support · - Maintain and support Kub ...

  • Rocketseed

    Product Support Specialist

    2 days ago

    Rocketseed Cape Town, South Africa

    Rocketseed is looking for a **Product Support Specialist** · **Key Areas** · - HTML coding · - UI and Data Updates · - Product support · - Troubleshooting client issues · - Client Training · **Requirements**: · - Advanced HTML (Essential) · - Excellent time management skills and ...

  • Black Pen Recruitment

    Sales Support Specialist

    1 day ago

    Black Pen Recruitment Cape Town, South Africa

    **Job Title**: Sales Support Specialist (Asset Management/Finance/Inbound Sales) · **Start Date**: As Soon As Possible · **Location**: South Africa · **Job Type**: Full Time | Remote · **Salary**: Market Related · **Requirements**: · - Bachelor's degree in business · - Experience ...

  • Guud

    Field Support Specialist

    1 day ago

    Guud Cape Town, South Africa

    Job Posting Title: Field Support Specialist · Time Type: Full time · **Minimum Requirements** · - Grade 12 · - Advanced Diploma or National Diploma in Information Technology. · - Advanced computer literacy and troubleshooting skills. · - Technical minded. · - Availability to trav ...

  • MindMatch Consulting

    Tech Support Specialist

    15 hours ago

    MindMatch Consulting Cape Town, South Africa

    Our client is seeking call centre agents to support users, working with SAGE system · If you have any form of Tech Support, Help Desk experience, we would love to hear from you: · Matric or Equivalent, with Maths or Accounting · At least 6 months tech/help desk support · Willing ...

  • Flash

    Integrations Support Specialist

    2 days ago

    Flash Cape Town, South Africa

    **RESPONSIBILITIES**: · Ensure correct and complete onboarding documentation has been received before commencing with the integration · Work with the Sales and Product, and Commercial teams to understand all components of the integration · Capture all details of the integration o ...

  • Xceptor

    IT Helpdesk Support Specialist

    15 hours ago

    Xceptor Cape Town, South Africa

    **ABOUT XCEPTOR**: · Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable ...

  • PSG Konsult

    Acquisition Support Specialist

    1 day ago

    PSG Konsult Cape Town, South Africa

    **Job description**: · This role mainly supports and takes accountability for the ongoing focused acquisitions of suitably profiled financial advisers of small and large financial service businesses and brokerages who are aligned to PSG's brand and culture. · **Responsibilities** ...

  • beBee Professionals

    Network Support Specialist

    12 hours ago

    beBee Professionals Cape Town, South Africa Network Support Services Freelance

    BeBee Professionals is looking for a Network Support Specialist to join our team in Cape Town. · The successful candidate will be responsible for providing technical support and maintenance of the company's network infrastructure. This includes troubleshooting network issues, con ...

  • Virtue HR Solutions

    Customer Success Support Specialist

    15 hours ago

    Virtue HR Solutions Cape Town, South Africa

    **Company**:Tagmarshal · **Position**:Customer Success Support Specialist · **Commencement**:Immediate · **Contract**: Full-time · **Work hours**: Shifts · **Location**:Cape Town, South Africa · **Remuneration**: Commensurate with qualifications and experience · *Please note that ...

  • PartnerHero

    Customer Support Specialist Ii

    1 day ago

    PartnerHero Cape Town, South Africa

    **Role Details** · **Contract Duration**: Permanent · **Training Schedule**:Tuesday - Saturday, 8:00 am - 5:00 pm SAST | Sunday, Monday off · **Work Schedule**:Tuesday - Saturday, 8:00 am - 5:00 pm SAST | Sunday, Monday off · **Work Type and Location**:Hybrid in Cape Town, South ...

  • O'Dwyer Personnel

    End User Support Specialist

    1 day ago

    O'Dwyer Personnel Cape Town, South Africa

    **RESPONSIBILITIES**: · - Provide technical support for internal desktop systems, both hardware & software. Act as onsite support for network, server and voice infrastructure teams. · - Must be eager to learn new technology such as IOT, AI, and cloud based computing. Must also un ...

  • Cartrack

    Product Support Specialist

    2 days ago

    Cartrack Rosebank, South Africa

    **Introduction** · Job Summary The purpose of the position is to improve and support products within Video Solutions in Cartrack. The role requires the incumbent to fully understand Video products, their functionality, and processes. This includes the (linux based) server and dat ...

  • Cartrack

    Product Support Specialist

    2 days ago

    Cartrack Rosebank, South Africa

    **Listing reference**: cartr_000514**Listing status**: Online- · **Position summary** · **Industry**:IT & Internet · **Job category**:Others: IT and Telecommunication · **Location**:Rosebank · **Contract**:Permanent · **EE position**:No · **Introduction** · - Job Summary The purp ...

  • PRR Recruitment Services

    Product Support Specialist

    1 day ago

    PRR Recruitment Services Claremont, South Africa

    **Looking for a Product Support Specialist** · **Claremont ,Cape Town** · **Job-Related Skills & Education** · - Grade 12 or equivalent · - 1-3 years' experience in trading and/or investing will be a strong asset · - 2-3 years' experience in a technical support role or similar se ...

  • OneNebula

    Graduate Technical Support Specialist

    1 day ago

    OneNebula Milnerton, South Africa

    Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading. · **Who Are We?** · 1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & tec ...