IT Helpdesk Support Specialist - Cape Town, South Africa - Xceptor

Xceptor

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

ABOUT XCEPTOR:

Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense.

We source data from wherever it flows.

We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format.

Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams.

We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

Our Vision is to be the leading platform for automating data flows.

Our Mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.

Our Values were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.

Business Area and Team

The Role

This role would suit a technically minded individual, able to quickly diagnose and troubleshoot problems, with excellent communication skills, strong attention to detail and the ability to exercise discretion in relation to confidential data held on our systems.

The IT Support Assistant will need to be self-motivated and confident.

You will be part of a small dynamic team and have the support you need to develop and grow within the Corporate IT Department.

Key Responsibilities

Providing firstline support for all staff across the various locations

Onboarding new starters

This includes Installation & configuration of Windows 10 and enduser laptop software
Maintaining printer facilities at onpremises locations.
Maintaining and improving the service level of the IT helpdesk.
Assisting with the administration and maintenance of company IT equipment.
Upkeep of IT Supports knowledge base.
Work with the IT Team to help maintain the infrastructure and services, including Active Directory, DNS, Office 365 and Azure services.
Help with ongoing projects relating to the IT infrastructure.

Key Skills

This position requires a working knowledge of Windows Server and Desktop (Windows 10) administration experience, including Active Directory, gained within a similar role or work experience.
You must have good hardware and software troubleshooting and problemsolving skills.

Previous experience is also required in the following areas: