Ict Support Specialist - Cape Town, South Africa - CTICC

CTICC

Verified Company

Cape Town, South Africa

3 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The main purpose:

Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates.

There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support.

To ensure the provision of prioritized support services for members of the executive team and senior management. To engage in the delivery of services (often complex and leading edge) to clients, staff and delegates.

The position will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

Reporting to the:
ICT Service Delivery Manager

Key responsibilities will include but are not limited to:

Desktop support to ensure that supporting services are available to the business
interact with numerous computer platforms in a multi-layered client server and hybrid cloud environment
Contract and service provider management to ensure consistent quality and value for money is achieved
ICT governance to ensure the business is not exposed to risk
Successful project implementation
Administration ensuring best practices are adhered to

Qualifications:

Matric certificate

Relevant Technical Certifications

E.g.

Microsoft (Microsoft Certified IT professional qualification; Microsoft 365 Certified:
Modern Desktop Administrator Associate;

Microsoft Certified:
Azure Fundamentals; Azure Active Directory), Cisco, Veeam, CompTIA, ITIL

Those with a business or nontechnical qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required.

Skills & Experience:

3 years relevant technical and specialist experience in a highly integrated and technical environment preferably in the hospitality industry
Extensive experience with networking, active directory, wireless, servers, virtualisation in a production environment

**The CTICC has adopted a Mandatory COVID-19 Vaccination Policy.