Customer Support Specialist Ii - Cape Town, South Africa - PartnerHero

PartnerHero

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Role Details

Contract Duration:
Permanent

Training Schedule:
Tuesday - Saturday, 8:00 am - 5:00 pm SAST | Sunday, Monday off

Work Schedule:
Tuesday - Saturday, 8:00 am - 5:00 pm SAST | Sunday, Monday off

Work Type and Location:
Hybrid in Cape Town, South Africa

Expected Start Date:
April 27th, 2023

About The Role

In this role you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners' brands, products, and opportunities, and using their creative problem-solving abilities to go above and beyond expectations.

The reason you join won't be the reason you stay

You'll Be...

Helping customers solve problems with strong troubleshooting, reading comprehension, and problemsolving skills
Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
Answering presales questions and qualifying leads to sales
Helping customers with their payment process
Able to work independently and collaboratively

What you bring to the table

Excellent English

- both written and verbal communication skills

Actionoriented with strong organizational, analytical, and problemsolving skills
Adaptability toward rapid changes
Attentiveness and empathy toward clients
Ability to multitask and learn new workflows
Team player
Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply

What We Provide

Hybrid workplace depending on the partner, role, management, and/or personal workspace
Overtime is available if applicable
Competitive compensation based on experience
Attractive benefits package including medical aid
Access to free posturebased fitness workouts from home
Paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1on1 coaching with feedback sessions, mentorship, and opportunities for crossfunctional development

Why PartnerHero?

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We're Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

Read more about our Core Values and story_ here_._

PRIVACY NOTICE

To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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