End User Support Specialist - Cape Town, South Africa - O'Dwyer Personnel

O'Dwyer Personnel

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

RESPONSIBILITIES:

Provide technical support for internal desktop systems, both hardware & software. Act as onsite support for network, server and voice infrastructure teams.
Must be eager to learn new technology such as IOT, AI, and cloud based computing. Must also understand basic project management.
Must be personable & professional, with good communication skills, as this position will be interacting daily with management and account executives.
Provide advanced and executive level technical support to internal and external customers.
Install, configure, troubleshoot, monitor, and maintain desktop software and hardware; support mobile workforce.
Work independently in troubleshooting and providing solutions to unresolved hardware and software problems through ServiceNow helpdesk ticketing system.
Maintain passwords, data integrity, and system security for our technical environment to ensure that access to company information and systems resources, in any medium or format, is limited to authorized personnel.
Conduct daily, weekly, and monthly technical audits.
Implement modifications to existing equipment with moves, adds and changes as requested via ServiceNow request system.
Deploy software updates, security updates, and patching via SCCM tool.
Manage hardware inventory using asset management tool.
Document site environment in SharePoint: examples: DHCP, DNS, MDF/IDF rooms, site hardware and software; voice hardware, etc.
Troubleshoot file sharing.
Provide telephone setup, assist with logins, support/troubleshoot phone issues.
This position will include some afterhours/weekend work
Shift is from 11am to 8pm

REQUIREMENTS:

Associate's Degree required
23 years of required experience in IT with emphasis on infrastructure technology. Experience with design of IT infrastructure.
Criminal and credit clear
Working knowledge of IT Disaster Recovery process and procedure.
Understand the configuration and to be able to support multiple

Operating Systems:
examples: Windows 10, Windows 11 and MAC OS X

Understand Active Directory domains, OUs, GPO's and update Active Directory for OU changes, enable/disable accounts
Understand how to support Office 365 in a cloud environment configure and troubleshoot
Understand network, server & voice infrastructure to provide hands and feet support to engineering team

Job Type:
Permanent