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    Service Administrator - Johannesburg, South Africa - Jobking

    Jobking
    Jobking Johannesburg, South Africa

    22 hours ago

    Default job background
    Full time
    Description
    Introduction

    Reference:
    JHB000073-MW-1

    Service Administrator required for a 3 month contract in the East Rand
    Description
    Looking for a Service Administrator for a 3 month contract in the East Rand in the manufacturing industry.


    Minimum Requirements :
    Available Immediately

    MS Office and SAGE

    Matric


    Duties will include :

    • Assisting with Customer Calls
    • Assisting with Service Agents and internal technicians based on KPI
    • Managing workshop
    • Capturing of Service orders on Repair Management system
    • Raising proforma invoices for customers
    • Following up on payments
    • Following up on Open Repair Orders
    • Assist customers with followup calls
    • Assisting with price and availability of spare parts
    • Capturing of credits on Sage X3 system.
    • Manage Call Centre Staff based on KPI Objectives
    • Assisting with customer spares queries
    • Assisting with website queries
    • Assist Walk-In Customers with Repairs
    • Audit Warranty claims form service agent
    • Daily Liaison with accounts department
    • Feedback on Credits processed weekly
    • Weekly reports on Call Centre Activities
    • Weekly report on Technician performance
    Please only apply if you meet the minimum requirements.

    Apply Here
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