Yugeshree Mankum

Dear Madam/ Sir

I am an excellent networker with well-developed interpersonal skills - a team player with the ability to form trusted relationships with subordinates, clients as well as superiors and adapt positively to any challenge that arise both personally and professionally.

Providing excellent service to constituents is one of the most important measurements that I am passionate about. My methods and expertise in management involve great attention to detail which enables me to make the right strategic decisions whilst maintaining practicality from an operational perspective. 

My career history demonstrates my outstanding communication and leadership skills as well as my reputation for being organized and dependable. Further, my record of leadership has resulted in measurable benefits. 

Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and developing opportunities that further establish organisational goals.

I lead through mutual respect and trust.  I maintain a strong work ethic and governance, while keeping my eye on the bottom line. I have a healthy competitive attitude and thrive under pressure, with a proven track record of responsibility, integrity and commitment to company objectives. 

Experience:

• General Management (September 2011 - March 2021)
• Business Management: Administration, HR and Finance of Individual Entities (June 2006 - August 2011)
• Account Manager: PPC Cement (January 2006 - June 2006)
• Administration Manager (July 2000 – December 2005)

Highlights of recent accomplishments:

• Instrumental in directing and implementation of the Organisations business model both an operational and strategic level from 2012 to 2015. The merits of the model were presented to Board for approval and approved.
• Assisted with setting targets and KPI for the new Organisational business model.
• Started the first Organisational revenue model in collaboration with MANCO and Board. This model was presented by myself to prospective members, where I successfully onboarded, Discovery Insure as a member. Revenue from this member for the first year + R1 500 000. This model is still in use. 
• Responsible for the formulation of the Organisations Shared Services Model and HR department from 2012 to 2019. The model comprised of HR, Finance, Business Operations, Facilities Management and Governance. This role meant that the various sectors be coordinated and supported by the different departments. For instance, if the strategy is to increase member satisfaction or revenue then the operational objective would be quality control, delivery, performance management, timelines etc driven through operations, HR, finance, and governance to increase customer satisfaction and revenue generation. Also, a specific sector for instance HR would control the Hiring as a central function for operations, IT or finance.
• Relationship and SLA’s Contract Management for specific contracts. LegalWise and SASRIA. Formulated the contract, terms and conditions including negotiation of annual service fees escalation and finally conclusion of agreement and fee subscriptions to the ICB. 
• Contract negotiations with service provides to reduce cost and improve efficiencies, done by learning about an industry through the experts in that specific field for example document solutions. Net effect resulted in a saving of R90 – 120 000 pa on copy costs. The same done in the identification of potential properties for relocation and expansion which entailed lease agreement negotiations commercial property agents to facilitate move to new premise and continual negotiation with landlord to keep costs to a minimal.
• Supervising contractors in the renovation process and procurement of office furnishings for new offices.
• Introduced process change from a Board administrative perspective (assisted in the formulation of the MOI, Board ToR, Code of Ethics, Financial Policies, DOA, Board Charter, POPIA Framework etc.) and Business Operational level (assisted the COO in placing the appropriate skill in the appropriate positions to increase productivity)
• Instrumental in promoting change and transformation management, HR and EE manager. The Organisation now has its first functional EE/ Skills development committee which I chaired. The HR, BEE and EE Strategies were presented to the Board by me. The HR, BEE, EE and OHS audit managed in my portfolio.
• Moved the Organisation from a Level 8 BEE rating to 4
• Serving on committees tasked with decision making and strategic project delivery.

Note that I hold postgraduate qualifications in Business to fulfil Business Operations Management roles of past positions (Governance, HR, Facilities Management, OHS, Finance and IT). I have also served on a Board and various Board Committees for the past 9 years and therefore have the necessary skills to formulate and execute strategy. My strength lies in my ability to forge, manage, and progress professional relationships.

I feel certain that the skills I have gained throughout my career will be of value to you and your organization. 

Thank you for taking the time to read through my application.

Kind Regards

Yugeshree Mankum

Executive Management: Member of the Board and Board Sub Committees. Areas of specialisation: Governance, Risk and Compliance; HR; Finance; Facilities Management; OHS and IT

MBA: Masters in Business Administration