Administrator: Service Advisor - Johannesburg, South Africa - Motus Corporation
Description
Coordinating workflow in the service department, between service advisors, foreman and customers- Updating service customers on all service bookings and progress timeously
- Being a team player, to be able to work all respective stakeholders
- Ensure workshop opening and closing daily and timeously
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in a key safe
- Ensuring first thing in the morning that vehicles are parked outside and that the keys are locked in a key safe
- Ensuring job cards are signed & compliant as per MBSA requirements
- Assisting and timeously advising Technicians on quotes
- Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
- Follow up on parts ordered to workshop within a 5day turnaround time as per MBSA requirements
- Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership where necessary
- Ensure that all vehicles are test driven
Position Overview:
Mercedes-Benz Sandton currently holds a vacancy for a Service Advisor reporting to the Service Manager.
This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
Specific Role Responsibilities:
Customer Service:
- Responsible for the maintenance of customer service to agreed standards
- Ensure proper diagnosis in line with customers symptom descriptions
- Responsible for the precosting and invoicing of vehicles before collections by customer
- Responsible for continuous feedback with customers on progress and delays
- Responsible for follow up on customer enquiries and complaints
Administration:
- Ensure effective daily planning
- Responsible for the prewriting of job cards
- Responsible for the recording of nonwarranty claims
- Responsible for the management of WIP (Work In Progress)
- Monitoring and control of cash outstanding
Qualifications and Experience:
Education & experience:
- Minimum Grade 1
- Computer Literate (preferably experience in the use of Kerridge)
- 23 years' experience in the same or similar position.
- Preferably Mercedesbenz certified Service Advisor
- Knowledge of motor industry preferable
Skills and Personal Attributes:
Skills & personal attributes:
- Selfdriven and resilient
- Integrity
- Team Work
- Interpersonal skills (emotional maturity / cross functional collaboration)
- Ability to cope with pressure
- Follow through skills
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