Client Services Administrator - Johannesburg, South Africa - Dalitso Holdings
Description
Key Outputs:
- To support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.
- To provide administrative support in an office environment
- Supply information to the (internal and external) customers
- Record and calculate commission payable
- Onboarding of new business
- Ensuring that the compliance and process checks are being done at onboarding stage.
- Ensuring that the communication feedback loop is adhered to
- Ensuring that supporting documentation is timeously uploaded and stored
- Adhering to SLA for all processes
- Provide weekly stats and reports to TL or as and when needed
- Ensuring that SOP is followed to remain complaint
- Manage sales tracking tools and report on important information.
- Keep record of sales trends.
- Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.
- Stay up to date with new product and feature launches and ensure sales team is on board.
- Inter department enquiry management.
- Excellent customer service and effective communication.
Minimum Requirements:
- Matric
- NQF Level 5 or Diploma in Business Management
- 3 years sales administrative support experience
- Minimum of 1 years' experience in similar support role
- Advanced Computer literate
- MS Office
- Ability to work under pressure
- Attention to detail and accuracy
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Information management
- Organising and planning
- Coordinating meetings
- Highly Numeracy level
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