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    Junior Operations Manager - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    4 days ago

    WNS Global Services background
    Description
    Job Description
    • To manage and assign work as per agreed TAT
    • Monitor and Manage team's performance as per defined KPIs

    Key Responsibilities:

    • Ensure quick, efficient and accurate turnaround for the assigned work stream
    • Managing daily reporting and governance
    • Team rostering and management of performances
    • Assist on production/quality checks as per requirement
    Qualifications

    Skillset:

    • Minimum qualification - High School diploma is required; Any Degree preferred
    • Good communication skills (verbal and written) - English
    • 4 years+ of work experience in BPO/BPM industry
    • Hands on experience on MS Excel or similar application
    • Good Analytical & Decision Making skills
    • Knowledge of MS office
    Additional Information
    • Working Hours:
    • US Working hour between – 2pm – 12am. (Rotational shifts)
    • Night shift Allowance dependent on shift rotations
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